GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
You will report to the Head of Service Branch and will perform and be responsible for the following:
- Daily planning of the Workshop – Plan workshop jobs, creation of job requisition. Ensure correct work instructions are delivered and communicated to technical team.
- Create job card for work to be performed – Ensure proper and clear communication is kept with internal partners.
- Control and Manage Timelines of arrival, starting and completion times. Correct capturing of times to manage Dwell Time, Efficiency and Application rates for the workshop.
- Accurate time keeping of all work performed (signed timesheets submitted daily and approved).
- Daily times sheets with relevant job cards, check sheets to be signed with quality inspection. All documents to be presented to the Head of Service for signing and submission.
- Ensuring that work is completed within allocated time or as per agreement with customer and EDAC standards.
- Complete and upkeep all Quality check sheets, related documentation and paperwork for processing of jobs.
- Communication – Upkeep and inform Customers with progress of work. Liaising with the Manager, Service Admin Controller, Service Administrators/Advisors and/or customer on progress of work.
- Ensure delivery of good service, customers centricity and relations through feedback and communication.
- Sale of service work – Identify new clients (3rd Party) and optimize business from existing customer base.
- Upselling of Service Work – Inspect and Identify additional potential on equipment entering the workshop. Ensure proper communication and quotations are prepared to issue to customers. Upskill FSE’s to identify possibilities.
- Customer relations development.
- Conduct Workshop Technical, HSE, Quality and general meetings to plan, execute and deliver on service requirements and performance.
- Monitor and manage workshop housekeeping. Always ensure clean and safe working environment.
- Identify Maintenance Contract opportunities with key and new clients.
- Marketing of our brand and business.
- Service Administration – Finance
- Improvement of the EBIT margin in service;
- Ensure that the budgeted monthly turnover is exceeded;
- Check and sign service Job cards prior to submitting for processing
- Debtors – resolve technical invoice queries/disputes;
- Manage operational input AXAPTA – Call Status
- Managing Work in Progress and ensuring jobs are completed ASAP
- Monitoring efficiencies of staff.
- Taking after-hour service and breakdown calls, co-ordinating with technicians and liaising with customers on progress of work.
- Quality of workmanship.
- Monitoring of N/A.
- Technical support to staff and identify training required.
- Ensure that service vehicles are serviced and maintained.
- Ensure that proper safety procedures (use of safety equipment) are adhered to on site.
- Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date.
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical – Synthesizes complex or diverse information, Collects and researches data; Uses intuition and experience to complement data;
- Designs work flows and procedures.
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
- Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Cost Consciousness – Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.
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GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities and equal qualification are welcome and will be given preferential consideration.
Reference number
JR-0013910
Job function
Service
Position type
Full time
Site
Johannesburg
48 Reedbuck Crescent, Corporate Park South, Midrand, Johannesburg, Johannesburg, 1682