A self-motivated individual who is eager to contribute and learn. The ideal candidate has strong communication and interpersonal skills and enjoys working in a dynamic, team-oriented environment; experience in configuring and supporting all aspects of Workday along with keen attention to detail timing. The Workday Administrator is responsible for the administration, and ongoing maintenance and support of the Workday platform while working collaboratively with stakeholders.
Key Role and Responsibilities:
- Support the maintenance of the Workday platform as technical expert applying best practices.
- Perform Workday administrative functions which may include security maintenance, business process configuration, tenant configuration, and support for integrations.
- Work closely with functional area subject matter experts and other stakeholders as needed to test and implement efficient solutions.
- Troubleshoot and resolve system issues.
- Support Workday feature release updates and enhancements.
- Model best practice components of customer service.
Education and Experience:
- 1-2 years’ experience with Workday in an administration role
- Experience with ERP, CRM and Database’s
- Experience with ticketing systems (i.e., JIRA, Remedy, etc.)
- Ability to prioritize (and re-prioritize) as business needs change
- Experience working with a diverse set of stakeholders
- Excellent interpersonal skills and strong customer service orientation
- Solid knowledge of Agile methodologies
- Bachelor’s degree required; Computer Science, Information Systems, Operations or other technology specific field
About 2U Inc. (NASDAQ: TWOU)
Eliminating the back row in higher education is not just a metaphor–it’s our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It’s Great to Work at 2U
2U Cape Town offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidised healthy meals, a gym with free yoga sessions and social events all year round. We celebrate special milestones like birthdays and workaversaries, truly showing that #RelationshipsMatter.
Benefits
2U Cape Town offers a comprehensive benefits package:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organizations
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.