Work from Home Customer Support Agent (Part Time)

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Work from Home Customer Support Agent (Part-Time)

SmarterServices provides solutions that cover the full spectrum of learning needs. We solve challenges facing learners, instructors, institutions, and organizations by developing unique educational technology solutions to improve a learner’s success.

This position requires the Customer Support Agent to have a suitable at-home work environment including your own PC and access to reliable high-speed Internet. We are currently looking to train all shifts at a rate of $15.00 per hour. Start Date: ASAP

The ideal candidate will possess strong analytical, communication and problem-solving skills involving a wide range of activities.

Your typical day will include:

· Using Zendesk customer support software to respond to students and instructors questions/concerns via email and instant messaging

· Reviewing Automated Proctoring sessions

· Assist in organizing customer related data and communications

We will provide:

· Paid Remote Training

Required Education:

· 2 years of college or equivalent

· 1 year experience using Zendesk customer support software

· 1 year prior experience in Professional IT

Required Skills:

· Communicate clearly, accurately, and professionally

· Sympathize with customers (when appropriate)

· Multi-Task

· Work independently

· Follow the Family Educational Rights and Privacy Act

· Type at a minimum of 30 wpm

· Meet reasonable customer satisfaction goals

Our Values:

· Respect: Acknowledging others, no undermining, open, and accepting

· Customer Centric: Companywide focus on equipping and listening to customers

· Learning: Getting better, improving, growing

· Collaborative: Decision making from multiple viewpoints

· Trust: Belief in each other’s ability and commitment to clients and each other

· Excellence: Be the best and give the best

Job Type: Part-time

Salary: $15.00 /hour

Experience:

  • IT: 1 year (Required)
  • Zendesk: 1 year (Required)

Education:

Work Location:

Benefits:

  • Work from home
  • Flexible schedule

Communication method(s) used:

Hours per week:

  • Less than 10
  • 10-19
  • 20-29
  • 30-39

Schedule:

Apply here!

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