Work Site Location: Remote
The primary objective is to assist consumers by helping prioritize their credit life and money management over the phone.
An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!
We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide every year since 2009!
- Make outbound calls to and take inbound calls from consumers to collect the accounts they have open in our office
- Partner with consumer and offer options to help them organize and prioritize their credit life and money management
- Negotiate repayment terms that work for both the consumer, client and company
- Obtain and enter accurate demographic or other pertinent information into database
- Refer accounts to other departments when necessary
- Utilize a variety of systems and web-based tools to research and resolve consumer concerns
- Comply with State and Federal Laws governing the collection industry
- Set accurate individual goals to meet key performance standards to ensure continual growth
- Review phone calls and receive positive and improvement feedback to help meet individual goals
- Acquire knowledge on changes related to the database, processes, and dialogue
- High School Diploma – Required
- Previous experience as a collector is a plus but not required, any additional training will be provided.
- Ability to keyboard 45 wpm. Excellent typing and talking skills.
- Bilingual Spanish/English a plus
- Maintain a positive team player attitude
- Quick thinker
- Assertive & resilient
- Pleasant phone voice & positive tone
- Ability to multi task
- Great listening skills
- Sustain high level of confidentiality
- Maintain team approach guiding fellow teammates to grow as individuals
- Ability to problem solve and share knowledge with fellow teammates
- Comply with Americollect Ridiculously Nice dialogue expectations
- Self accountable, need for little or no supervision
- Integrity
- Accountability
- Positive Attitude
- Adaptability
- Team Oriented
- Process Design & Development
- Consumer Needs, Assessments & Solutions
$13.00/hr + Monthly Bonus
Average and above First Year Specialists can earn $14.39 to $17.26 an hour or $29,931 to $35,901 yearly which includes hourly wage and monthly bonus!
In Office Classroom Training (Weeks 1-6) – Mondays through Fridays 8:30am-5pm
In Office Post-Classroom Training (Weeks 6-7)
- Mondays and Tuesdays from 12:30-9pm and Wednesdays, Thursdays, and Fridays from 9am-5:30pm
- Mondays through Fridays from 12:30pm-9pm
- Four 10-hour shifts from 8:30am-7pm. The off day may not be on a Friday.
- Four 10-hour shifts from 10:30am-9pm. The off day may not be on a Monday or Tuesday.
- Some combination of the above. Hours must total in 40 hours per week and include 2 nights with hours through 9pm, and 1 night with hours through 5:30pm.
- Collectors must meet a set of criteria before transitioning to in-home work arrangement. Approval for transition is to be approved by the employee’s Team Leader.
In Home Schedule (Week 8)
- Mondays and Tuesdays from 12:30-9pm and Wednesdays, Thursdays, and Fridays from 9am-5:30pm
- Mondays through Fridays from 12:30pm-9pm
- Four 10 Hour Shifts from 8:30am-7pm. The off day may not be on a Friday.
- Four 10 Hour Shifts from 10:30am-9pm. The off day may not be on a Monday or Tuesday.
- Some combination of the above. Hours must total in 40 hours per week and include 2 nights with hours through 9pm, and Fridays until 5:30pm.
Some travel to the office may be required on a monthly basis.
Additional Requirements for Work From Home Collection Specialists
Please note that you will be asked to provide the following information to ensure you have all the proper requirements to work from home.
- MUST reside withing 45 miles of our call center (1851 S. Alverno Rd., Manitowoc, WI 54220.)
- High Speed Internet is required. Proof of current internet service will be needed.
- Description of the location in your home you will be working. We want to ensure you have a quiet and private space to work from.
Apply here!