The person who fills this role would be a jack-of-all-trades data analyst. You will be responsible for one-time tagging implementation projects, onboarding new customers to Elevar’s tagging solutions, and troubleshooting complex tracking issues..We are looking for a person who has experience with GA and GTM and is looking to really push their knowledge and expertise to the next level.
Why Work Here?
- We’re a young, ambitious company who prides ourselves on learning and solving complex challenges in the world of tagging
- You want to learn new skills and have a voice in our products
- Opportunity to have a big impact on our growth and your career
- Transparent and open organization
- Competitive salary, health/dental/vision insurance, annual company retreat, and other home office perks
“What to Expect”:
- 50% partnering with senior data analysts, and working with your own assigned customer base to resolve their tracking problems and questions.
- 30% helping with our self-serve customer base tagging questions, and being a mentor to the support team by helping with internal training and documentation.
- 20% expanding your tracking knowledge and learning new skills, and then implementing these solutions across customer accounts.
You’re Responsibilities Will Include..
- Own the relationship of an assigned client book of business, and be their primary point of contact and voice within Elevar.
- Onboarding and activate customers onto Elevar’s tracking platform
- Build and maintain strong, long-lasting relationships with your customers by understanding their tracking goals and pain points in order to deliver solutions that help improve their business.
- Execute Google Analytics & GTM audits and implement recommended changes across client accounts.
- Act as an expert liaison for our customer support team for Google Analytics and GTM questions specific to our Shopify GTM App.
- Provide backup support and assistance to other Senior Data Analysts.
- Be ready and excited to learn and expand your knowledge in eCommerce data tracking. Elevar is on the cutting edge of tracking and a leading voice in the industry, and we are looking for someone who is eager to learn from our experienced team of analysts.
What You’ll Need:
- Self-motivated and proactive mindset
- 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).
- Exceptional multi-tasking and context-switching capabilities
- Strong collaboration and communication skills
- Measurement, reporting, and other data analytics skills
- Experience in working in a startup environment
- The desire for committing, over-delivering, and following up with customers to make sure they’re successful
Like What You See?
If you’re thinking: “This is totally me!” then be sure to apply. Even if you’re thinking: “This definitely could be me!” apply below anyways — we love diverse and non-traditional backgrounds.
To ensure that you’ve read this entire application, please sneak the word ‘Elephant’ somewhere into your application or cover letter. We can’t wait to meet you!
Location: Anywhere in the world