Our Company
We are the world’s learning company with more than 24,000 employees operating in 70 countries and a mission to help people make progress in their lives through learning. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Our Vision
Our vision is to have a direct relationship with millions of lifelong learners and to link education to the way people aspire to live and work every day. To do that, we’ll collaborate with a wide group of partners to help shape the future of learning. We believe that we all need to embrace lifelong learning, continuously acquiring new knowledge and skills to thrive in an ever-changing and increasingly connected world.
Summary
Facilitate prospective student through application process for bachelors, masters, doctoral and certificate programs. The Enrolment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion. Demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.
Responsibilities
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
- Has built and manages mature, active pipeline of leads.
- Communicate with prospective students via call campaigns, emails, and faxes regarding the Program.
- Advise prospective students using a consultative process.
- Guide them through the admissions process with the goal of determining if
the program is a fit for their educational needs.
- Effectively follow departmental lead management guidelines for all leads.
- Utilize database tools to efficiently track each interaction and the progress
of all assigned leads.
- Achieve daily efficiency metrics pertaining to Speed to Lead, Call Volume,
Talk-Time, 1st Time Contacts, and New Applications as established by the
Director of Recruitment Services and/or the AD of Recruitment Services.
- Achieves enrollment targets assigned per program.
- Effectively communicate industry trends, quality of leads, and program
updates for appropriate cross-functional and departmental team members.
- Actively participate in weekly meeting rhythms being prepared to discuss
performance data, prospective applicant concerns, and creative solutions
to enhance team performance.
- Conduct a self-audit to ensure efficiency and consistency of database.
- Monitor application process to ensure effective communication in tandem
with application deadlines.
- Implement an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.
- Maintain minimum standard database audit scores.
- Review previous term’s conversion metrics to forecast future enrollment
metrics
- Update database system to reflect current/upcoming term information
(email templates, enrollment periods, filters, etc.)
- Continuously seek to improve product and industry knowledge, and better
understand the target market
- Requires the ability to work a flexible schedule, weekends, evenings to
accommodate student, departmental and company’s needs. This may
include working more than 40 hours a week.
**Qualifications**
- 3-year degree from an accredited institution, OR appropriate combination
of education and significant experience
- Minimum 3 years sales experience (in Higher Education or Admissions
preferred)
- Knowledge of or past experience in higher education and/or college
admissions and recruitment preferred
- Exemplary verbal and written communication skills
- Ability to establish rapport easily, hold meaningful conversations and build
relationships with prospects
- Ability to work in a fast paced environment and to be agile to change
- Exemplary attention to detail
- Ability to work evenings until 9:00 PM
- Ability to work weekends as business needs dictate
Pearson is committed to the principles of employment equity and in accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act and subsequent amendments thereto.
**Primary Location: ** ZA-ZA-Cape Town
**Work Locations: ** ZA-Cape Town-Auto Atlantic 4th Floor Auto Atlantic Cape Town 8001
**Job: ** Customer Service
**Organization: ** Growth
**Employee Status: ** Regular Employee
**Job Type: ** Standard
**Shift: ** Day Job
**Job Posting: ** Aug 30, 2019
**Job Unposting: ** Sep 8, 2019
**Schedule: ** Full-time Regular
**Req ID: ** 1910850
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.