The Operations Training Specialist is responsible for facilitating clinical training for new scribes at assigned facilities and/or implementations for new accounts. The Operations Training Specialist will remotely access iScribeHealth’s virtual scribing app to scribe for providers and train new scribes in accordance with iScribeHealth’s charting standards.
Responsibilities
- Proficient in utilizing virtual scribing application and remote scribing
- Point of contact for client during implementation; provides direct facility oversight during project implementations and new projects as assigned
- Conducts initial workflow assessment of newly assigned account; ensures all necessary information is gathered from client to meet Key Performance Indicators and program objectives
- The Operations Training Specialist will log into both iScribeHealth’s virtual scribing application and the client’s Electronic Medical Record for the purposes of scribing patient encounters and training scribes
- Collaborates with Implementation Manager to project and coordinate training resource needs
- Participate in training new employees as necessary for existing and/or new accounts; ensure new employees successfully complete and progress through clinical training in accordance to iScribeHealth’s charting standards for each training day
- Follows evaluation process by providing documentation demonstrating competencies for each trainee
- Conducts Quality Assurance audits by observing scribe performance
- Provides coaching to providers to ensure appropriate utilization of iScribeHealth’s virtual scribing application as well as their scribes; Facilitates provider and scribe workflow/rapport by providing guidance and recommendations during clinical training
- Assist providers with troubleshooting virtual scribing application and/or informing the administrator when technical issues occur
- Collaborates with Implementation Team and Training Manager to establish provider preferences
- Must be able to be compliant with “Electronic Agreement Form” and “Telecommuting Policy” as it relates to remote employees and accessing PHI
- Willingess to travel to locations based on iScribeHealth’s operational needs. Travel up to 25%.
- When not assigned to an implementation assignment, may assist in covering shifts or be an additional resource to the Training department.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience : High school diploma required. College sophomore status or higher required. Pre-health career track and minimum one year scribing preferred. Ability to demonstrate knowledge of medical terminology required. Experience with Athena EHR, preferred.
Core Competencies
- Ability to learn and appropriately apply basic medical terminologies and techniques taught and used on the job.
- Ability to adapt to various learning styles to best assist new hires through training
- Ability to quickly learn new EHRs, new physician practice styles, and potentially new areas of expertise (i.e. cardiology, pulmonary, neurology, etc.)
- Strong written and verbal communication skills.
- Ability to observe and to draft a narrative account of events accurately and cogently, in grammatically-correct English.
- Ability to spell, proofread and edit written text.
- Keyboard proficiency (approximately 60 words/minute).
- Ability to operate a personal computer and related software applications.
- Strong attention to detail.
- Ability to work in a dynamic, highly-stressful environment that routinely involves exposure to highly-sensitive personal medical issues.
- Ability to coordinate multiple projects and patients.
- Ability to problem solve under pressure.
- Ability to communicate and interact professionally with others.
- Understanding of and commitment to appropriate protection of confidential patient information.
- Commitment to high professional ethical standards.
- Ability to adapt to different regions/demographics with strong interpersonal skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand with mobility for extended periods of time
- Ability to lift, hold, push, and pull 20 pounds
- Ability to view computer monitors with close vision, color vision, depth perception and ability to adjust your focus with good hand-eye coordination.
- Ability to work in a stressful and fast-paced environment
- Ability to read, write, comprehend through listening, and speak fluent English
- Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods
- Ability to handwrite legibly
- Position may require work at more than one location during a scheduled work week.
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.
Job Type: Full-time
Salary: $11.00 to $12.00 /hour
Experience:
- Scribing: 1 year (Required)
- Scribe Training: 1 year (Preferred)
- Implementation: 1 year (Preferred)
Required travel:
Additional Compensation:
Work Location:
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Schedule:
- Monday to Friday
- 8 hour shift
Company’s website:
- https://www.iscribehealth.com