As we continue to grow our UX team, we re looking for a user experience leader to help us take on the next set of challenges. Somebody capable of building opinions by defining goals, direction and strategy, but also comfortable getting into the weeds and working directly with their team. At Shopify, leaders sketch too. They thrive on change and operate on trust, leveraging the diverse perspectives of the people on their team in everything they do. We re fascinated by how you think, how you break down problems, and how you come up with solutions. We look for those who question, who are never satisfied, and always seek to do better and make better.
We re looking for an experienced UX Manager to deliver high quality product experiences. You will explore and understand complex merchant needs in order to build a vision for your area and help your team work iteratively towards achieving it. You’ll ship high fidelity designs of new features and quickly prototype solutions to visual and interaction problems. You ll own your projects from start to finish, and collaborate with a multidisciplinary team of designers, content strategists, user researchers, developers, and product managers to deliver the best possible experience for our merchants.
Responsibilities
- Establishing the user experience vision for a cross-functional product team and leading your UX team to achieve it iteratively by working with your peers in product management, engineering, and data science.
- Developing and shipping with speed and consistency. We have immediate needs to deliver on our product roadmap today, while setting the vision for tomorrow.
- Developing a baseline knowledge in all our UX disciplines (content strategy, research, design, and user experience development) and deep expertise in your product s problem area.
- Working with the Product Manager and Engineering Lead on your projects to balance technical, business, and merchant requirements.
- Growing and mentoring your team of direct reports including product designers and content strategists, with a dotted line reporting to UX Researchers. You ll help them work towards their career goals and build the next generation of UX leadership at Shopify.
- Planning and recruiting for the long term to build a fully-functioning multidisciplinary UX team.
- Working with your peer UX Managers as well as senior UX leadership to contribute to the growth of the UX organization s team and processes.
Requirements for the role
- Expert knowledge of the end-to-end iterative product design process, including how to develop and use personas, job stories, journey mapping, content modelling, wireframing and prototyping, user testing, and high fidelity visuals.
- Led the UX or product design direction of a complex feature or product with multiple user jobs.
- Deep experience with driving and applying user-centered design processes across design, content strategy, and research while working with cross-functional teams including development, and product management.
- A deep empathy for the user and a desire to learn as much as possible about how they use Shopify on every platform.
- Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the why behind your design rationale.
Additional Details
Shopify is now permanently remote and working towards a future that is digital by default.