Are you an all-around people person who enjoys problem solving? Are you looking for an exciting, fast-paced career at a NYC start-up?
Noom is a mobile health technology company creating programs with a human coach that tackle chronic and pre-chronic conditions. We’re backed by Sequioa Capital, RRE and other strong VCs, and have made the world’s #1 top-grossing Android fitness app. We have a number of programs in our portfolio, including chronic and pre-chronic curriculums, and are building out our support team to sustain the new wave of growth for our startup. This is where you come in…
Our User Support Specialist will work with our growing Support Team, helping users use the app effectively and represent their wants/needs to the rest of our internal teams.
At Noom, we expect every user that reach out to us be treated as a member of the Noomily. Our clients entrust us with one of their most valuable assets (their health) which is why it’s so important to us that their experience be impeccable!
Responsibilities include:
- Responding to customer-submitted email requests with TLC and in a timely manner
- Troubleshoot and be able to walk users through every step of the app
- Proactively learn latest product changes and be aware of bugs
- Communicate bugs to the appropriate internal stakeholder
- Must be available for at least 40 hours per week
Skills you need:
- Strong people skills
- Well-spoken
- Ability to learn quickly and think critically to solve user issues
- Must be able to handle large volume of tickets per day
- Pleasant, positive influence on others
- Excellent writing skills (think: thorough, organized)
- Fast typist
- Ability to work well in an open, collaborative team environment
- Ability to work in fast-paced ever-changing environment
- Experience working for a startup is a plus
- Technologically inclined, SQL understanding plus
Personality Traits
- Empathetic
- Keeps cool under pressure
- Detail oriented
- Takes initiative
- Personable
- Optimistic
- Organized
- Responsible
- Hard worker
This is a Full Time Hourly “REMOTE” Role.
Therefore the benefits will have a slight variation from the Full Time Regular benefits posted on the Noom Career page.
We are currently ONLY hiring for remote positions in the following states:
Arkansas Arizona Colorado Connecticut Florida Georgia Illinois Indiana Kansas Kentucky Louisiana Massachusetts Maryland Michigan Minnesota Missouri Montana North Carolina New Jersey Nevada Ohio Oregon Pennsylvania South Carolina Tennessee Texas Utah Virginia Vermont Washington Wisconsin
To apply:
Submit your resume, and in your cover letter, tell us: Of all the customer experiences you’ve had, which company/organization did the best job and why?
Job Type: Full-time
Salary: $20.00 /hour