Understanding Case Management systems: Core Principles and Practices

About the Webinar

This Webinar breaks down the fundamentals of Case Management, a globally recognized best practice for supporting vulnerable populations. We’ll explore the core principles and walk through the essential steps that ensure a consistent, high-quality response.

In summary, we’ll cover:

Foundations of Case Management:

• Definition, importance, and scope of Case Management systems
• Common use cases or pathways across sectors

Executing the Case Management process:

• Intake & assessment: Methods for case identification, eligibility, and risk assessment
• Action & follow-up: The fundamentals of case planning, safe referrals, and progress monitoring

Upholding ethical standards:

• Practical application of ‘Do No Harm’ and confidentiality safeguards
• Guidelines for professional conduct, supervision, and documentation

Is this Webinar for me?

• Are you getting started with Case Management in your organization?
• Do you wish to build or improve a Case Management system for your organization or program?
• Are you looking for guidance on the basic principles and best practices for creating Case Management systems?

Then, join our Webinar!

About the Trainer and ActivityInfo

Firas El Kurdi holds a Bachelor’s degree in Mechanical Engineering from the University of Balamand and has earned certifications including “Monitoring, Evaluation, Accountability, and Learning for NGOs” from the Global Health Institute at the American University of Beirut, and the Google Data Analytics Professional Certificate. He brings extensive experience working with NGOs, including the Restart Center for Rehabilitation of Victims of Violence and Torture, where he served as a Data Analyst and Monitoring & Evaluation Officer. Firas worked on programs in Lebanon across the education, health, and protection sectors, targeting affected populations including refugees, torture survivors, persons with disabilities, and individuals with mental disorders, as well as survivors of war trauma and gender-based violence. These projects were funded by major donors, including UN agencies (UNOCHA, UNHCR, UNICEF, UN Women) and the U.S. Department of State’s Bureau of Population, Refugees, and Migration (PRM). Firas now joins ActivityInfo as an Implementation Specialist, leveraging his expertise and passion for data-driven decision-making to help our customers successfully deploy ActivityInfo.

Zeíla Lauletta is a Monitoring and Evaluation specialist with extensive experience in international development and humanitarian response. She has worked with the UN system and international NGOs, leading data-driven evaluations, evidence generation, and participatory monitoring initiatives. Zeíla holds a Master’s in International Affairs from the Graduate Institute in Geneva and an M&E certification from the ILO International Training Centre.

ActivityInfo is an information management platform perfect for monitoring and evaluation, humanitarian coordination and case management. For more than a decade, the ActivityInfo team has been supporting humanitarian operations and development programmes worldwide catering for emerging needs for data collection and analysis. UN agencies, INGOS and NGOs use the platform to centralize and standardize data collection, display the impact of their activities while maintaining complete control on data access and changes. Originally developed for UNICEF’s emergency program in eastern DRC, ActivityInfo is a service provided by BeDataDriven a company based in The Hague, Netherlands.