We are one of the most recognizable brands in the world, we are admittedly obsessed with delivering a flawless customer experience, as if that’s not enough, we spend our entire time helping people stay in touch with one another. Once you are here, you will find the freedom to be yourself and the inspiration to do your best.
Vodacom Lesotho is seeking a Training Coordinator to provide administrative and technical training including planning, administration, organization, and facilitation of Vodacom products and services training programs in line with the customer care strategy.
Key deliverables:
– Write material for new training programs (reviews, evaluations, and modifications of existing and proposed programs) and recommend appropriate changes.
– Prepare and distribute training aids such as instructional material, handouts, evaluation forms, and visual aids. Setup audio-visual equipment, presentations and update respective websites (intranet, corporate website and dealer web) when necessary.
– Deliver technical (systems), products and services training to other customer care centres such as Vodashops nationwide etc.
– Administer and evaluate training program qualification tests and determine eligibility of prospective attendees.
– Report on all Training & Development trends, activities and issues.
The successful candidate will be someone with exceptional communication skills
Ability to work independently and collaboratively to resolve issues without detailed supervision in a fast-paced, dynamic environment and also possesses the following skills:
- Strong analytical skills
- Process-oriented
- Customer experience
- Stakeholder engagement
Qualifications and Experience
- Business Management Degree
- Relevant experience (Research & Analytics, Marketing, Customer Service Operations).
- Telecommunications experience would be an added advantage.
If you are seeking that next challenge and feel you could make a difference to our people and want to work for a strong purposeful company then this is your opportunity.
Please forward your application with Position and Area as the subject accompanied by a detailed CV and certified copies of educational certificates to:
Closing date: 13th April 2017
Should you not be contacted within three weeks after the closing date, please consider your application unsuccessful.