Retail & Business Banking
Job Purpose
- Pro actively manage, support and work with stakeholders to ensure a smooth and efficient process in delivering Trader Solution and Agency Banking to the target Market.
- Ensures efficient management of traders, agents, aggregators/distributors, digital platform providers (e.g. Nomanini) and its supporting functions to ensure effective capital utilization that will result in sustained ROE and revenue for the Bank.
- Ensure timely submission of accurate weekly and monthly reports showing trader performance
- Ensure that there is sustained use of Bank products to extract value for the Bank.
Key Responsibilities/Accountabilities
1) Profitable Growth in Trader Solution and Agency Banking
- Ensure timely management of Stocks and restocking (airtime, physical stock) from Suppliers/Distributor and timely distribution to Nomanini.
- Pro-actively engage with stakeholders (aggregators, Distributors etc.) to monitor customer performance and to explain, promote and sell a range of appropriate product offerings and solutions that meet the financial needs of small business customers.
- Selling includes supporting the acquisition of new business
- Cross-selling additional products & services to existing customers (during pro-active telephone conversations).
- Extracting existing Trader, Distributor/Aggregator data to identify expansion and/or additional business opportunities.
- Timeously act on leads received.
- Be knowledgeable about Enterprise Banking CVP and products offered.
- Market and provide information about Enterprise Banking products to customers
- Manage re-stocking of airtime and other physical stocks from Suppliers.
- Keeping a record of the stocks purchased and monitor utilization.
- Ensure successful closure of aggregators or traders that qualify as Enterprise Banking Clients
2) Customer Service Quality and Efficiency
- Work in close collaboration with Aggregators and Nomanini to provide a flawless service delivery to traders
- Review of Management Information (MI) from Nomanini on Aggregators and Trader performance and proactively manage any potential service and delivery issues
- Performing a liaison role between Bank, Aggregators/Distributors, Nomanini and Traders to fulfil service, delivery and stock management functions.
- Educating stakeholders regarding the parameters and routine procedures governing the Nomanini / Stanbic Bank Model. Wrong and unprofitable stakeholder behaviour should not be encouraged.
- Assisting with Traders Telephonic enquiries, especially of management of stock gotten on credit.
- Providing superior customer service as measured by customer feedback/customer satisfaction surveys, including NPS.
3) Lending Support
- Working in collaboration with Distributors and Nomanini, explain the stock credit solutions and the qualifying criteria to Traders.
- Working in collaboration with Nomanini to train the Traders on how to use the Digital channel to borrow stock digitally.
- Train the Traders on how to repay their debt. Explain to traders the importance of repaying their debt and the importance of paying timely.
4) Compliance with Legislation
- KYC Lite Compliance shall be used for Traders
- Aggregators / Distributors will be signed on following Stanbic Procurement Criteria and will be managed by Procurement of GRES
- Providing complete disclosure to Traders and Aggregators in terms of accreditation, service fees and commission.
- Conduct a needs analysis to identify Traders needs effectively at the point of on-boarding or giving product advice.
- Ensure proper record keeping in terms of local financial legislation and regulatory requirements.
- Keeping abreast with Regulatory changes and requirements and ensure compliance of the same timely
- Ensure KYC documentation requirements is adhered to.
- Work with Bank Compliance Team to ensure timely screening of transactions as well as frequent screening of Traders and Aggregators
- Ensure up-to-date contact details are recorded for all Traders and Aggregators / Distributors
Preferred Qualification and Experience
- Degree in Business Commerce or IT or Computer Science or related field. MBA will be added advantage
- 2 to 5 years retail banking experience
- Experience working with a diversity of clients.
- Advanced experience and knowledge in credit and compliance matters
- Valid driver’s Licence and willing to travel.
Knowledge/Technical Skills/Expertise
- Advanced knowledge in banking products (Personal and business banking)
- Strong negotiation skills and business acumen
- Strong people and conflict management
- Ability to drive delivery of results
- Purposeful collaboration
- Analytical & problem solving
- Thorough knowledge of a full range of products
- Thorough knowledge of the Code of Banking Practice
- Knowledge and understanding of the Branch Practice
- A very good understanding of banking principles, procedures, processes, service and products.
- Sound understanding of MIS
- Strong understanding of Service Management
- Impeccable work ethic
Apply here!