Terminal Duty Officer

1236

APPLICATIONS   ARE   INVITED   FROM   SUITABLY   QUALIFIED   LOCAL CANDIDATES FOR THE FOLLOWING VACANT POSITIONS:

MINISTRY  : TRANSPORT

DEPARTMENT : MOSHOESHOE 1 AIRPORT

JOB TITLE : TERMINAL DUTY OFFICER

GRADE : D

RESPONSIBLE TO  : TERMINAL SERVICES OFFICER

JOB SUMMARY

Under the supervision  of the Terminal Services Officer, the incumbent  is responsible  for  airport  public  relations and  customer  care,  supervision  of Information Desk Officers and Office Assistants, reporting faults at the passenger terminal building, coordinating with Terminal Services Officer in the day to day operations of the airport.

MAIN DUTIES:

1. AIRPORT PUBLIC RELATIONS AND CUSTOMER CARE

1.1 Handles public relations matters to ensure customer satisfaction to airport users, passengers, visitors to the airport and concessionaires.

1.2 Provides Airport users with assistance and information to facilitate smooth and cordial relationship between the users and the airport.

1.3 Conducts in-house trainings and/or relevant formal courses for Information Desk Officers and Office Assistants

1.4 Monitors and advices other airport personnel on airport terminal matters to ensure proper coordination and awareness.

2. SUPERVISION

2.1 Supervises Information Desk Officers and Office Assistants to ensure good operation of Terminal facilities and cleanliness of the terminal building and its surroundings

2.2 Assesses the performance of the staff directly answerable to him/her to maintain acceptable performance standards

2.3 Check log books to establish irregularities and for necessary action.

2.4 Ensures the Information Desk Officers are provided with equipment
that enables them to maintain a databank in order to avail reliable data.

3. UPKEEP OF PASSANGER TERMINAL

3.1 Conducts inspection of all equipment and facilities at the passenger terminal building to ensure serviceability

3.2 Reports faults at the Terminal building to the Terminal Duty Officer as they occur for appropriate action

JOB SPECIFICATION

•  Certificate in Public Relations/Marketing/Mass

Communications/Business Management plus a minimum of two years working experience in the terminal service.

OR

•  C.O.S.C with at least 4 years working experience in the airport terminal
     services

Applications on relevant forms of G.P 104 for serving officers and GP 103 for job seekers  duly  accompanied  by  certified  copies  of  educational  certificates, transcripts, C.V’s etc should be hand delivered to HUMAN RESOURCES DIVISION AT THE MINISTRY OF TRANSPORT.

NOT LATER THAN WEDNESDAY 10TH MARCH, 2020

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