Metropolitan Lesotho
WE ARE HIRING!
Temporary Retention Advisor
📅 Closing Date: 18 April 2025
📌 Reference Number: MMH250403-2
🕒 Position Type: Temporary
🏢 Department: Client Services – International Cluster
🔗 Remote Opportunity: Some of the time
Introduction
An opportunity exists to be part of a high-performance culture that drives impact! Metropolitan Lesotho, a proud subsidiary of the Momentum Group, is seeking a dynamic and self-motivated individual to join our team as a Temporary Retention Advisor. This role offers an exciting platform for an ambitious professional to contribute meaningfully to client satisfaction and policyholder retention.
The successful candidate will report directly to the Retention Team Leader – Lesotho.
Role Purpose
To manage the collection of missed premiums and support the maintenance and retention of the In-Force book.
Minimum Requirements
🎓 Bachelor’s Degree in Accounting, Business Management, or an equivalent qualification.
Key Responsibilities
- Communicate and engage effectively with internal and external stakeholders.
- Contribute ideas to improve client satisfaction in client engagement forums.
- Resolve client queries within agreed timelines.
- Ensure timely premium allocations to individual policies.
- Follow up on outstanding premiums and recover loan debts.
- Assist with client retention strategies and relodging of payment instructions.
- Resolve client complaints professionally and effectively.
- Report on productivity through accurate completion of tracking tools.
- Take ownership of personal learning and development.
- Keep up-to-date with industry and regulatory changes, recommending process enhancements where necessary.
Core Competencies
- Premium collection and credit control management
- Excellent communication and interpersonal skills
- Confidence in engaging clients
- Analytical and problem-solving capabilities
- Proficiency in MS Excel and MS Word
- High levels of integrity and confidentiality
- Ability to work efficiently under pressure
- Excellent time management and organizational skills
How to Apply
Interested applicants should apply through the Momentum Metropolitan Careers Portal.