Job Purpose
- To provide a consistently high quality frontline transactional service to customers encompassing of acceptance of deposits, the sales and purchasing of foreign currencies and the provision of change.
- To understand the risks associated with the handling of cash and maintain effective controls to manage these risks
Key Responsibilities/Accountabilities
- Attends to withdrawals, deposits, change transactions etc., according to laid-down procedures as stipulated in Process Repository (PR).
- Accepts cash deposits, according to laid-down procedures as stipulated in PR.
- Ensures that all items cashed are within own assigned levels and limits and refers all transactions exceeding limits to the appropriate area for authorisation.
- Ensures that items cashed are technically correct and signed, according to laid-down instructions as PR
- Assists with the capturing of transactions, during peak periods.
- Assists customer with all foreign currency purchases and sales promptly.
- Ensures that all customers complete Balance of payments (BoP) forms accurately to ensure compliance with Central Bank of Lesotho requirements
- Ensures that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
- Ensures that cash holdings are kept within prescribed limits at all times.
- Balances cash daily and report any differences promptly
- Identifies migration opportunities and lodge leads on the system for follow, reactively
Minimum Qualification and Experience
- Degree in Accounting, Information Systems Management, Data Science, Applied Mathematics, Statistics or equivalent
- A good understanding of the entire Bank’s full range of products
- Proficiency in MS Office Suite
- Experience in Self-Service Channels
Knowledge/Technical Skills/Expertise
- Sound knowledge of the bank’s laid-down policies and procedures related to telling
- Familiar with the legal aspects regarding cheques and cash handling
- Knowledge of the Code of Banking Practice
- Knowledge of teller service standards
- Basic knowledge of the functions of other departments within the branch.
- Understanding and support of the bank’s multi-channel environment.
- Computer literate
- Good numerical skills
- Good communication