Job Description
To provide excellent service by processing customers transactions in a quick, correct and efficient manner according to specified procedures.
- Identifies and utilises opportunities to increase market share.
- Applies product knowledge to achieve sales results.
- Generate leads.
- Management of cast (Tellers Differences).
- Be ready to serve the customer and look professional when the branch opens.
- Understand the needs and wants of the customer.
- Provide customers with solutions and alternatives to satisfy their needs and wants (cross sell).
- Provide the customers with all information required to make an informed decision.
- Help the customers understand how best to use the bought solutions ensure that customers are served promptly & efficiently.
- Provide proper and correct product information to customers.
- Engage with the customers in a professional way as specified in the service standards.
- Ensure customers’ needs and expectations are understood.
- Process the customers’ requests in an efficient and caring way without any mistakes.
- Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
- Build and maintain enduring and rewarding relationships with customers.
- Ensure Banks Brand values are practised.
- Treat customer information with the necessary confidentiality.
- Make the customer aware of security information that will assist them in keeping their money safe.
- Adherence to FNB Golden Rules.
- Execute activities within risk and compliance requirements.
- Error free capture of transactions (deposits, transfers, payments and withdrawals)
- Cashing of Foreign Notes and Travellers Cheque’s.
- Taking in deposits of Foreign Notes and Travellers Cheque’s from clients who have returned with unused currency.
- Daily balancing of all cash holdings (foreign and local).
- Bulk clearing of Foreign Notes to ensure that the branch remains within the authorized foreign cash holding limits.
- Achieve competence against all key result areas required.
- Ensure annual / sick leave is updated.
- Establish and maintain healthy relationships with all key support staff.
Job Details
Application Closing Date: 23/02/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.