Impala Communication Technologies
Position
Technician: IT / System Support
Position Overview
Impala Communication Technologies is seeking an IT / System Support Technician to provide critical technical support for a large-scale, nationwide system.
The role includes troubleshooting hardware and software, maintaining IT systems, and installing mission-critical computer equipment.
Key Responsibilities
- End User Support: Provide technical assistance via phone, email, remote tools, or in person for users across the organisation
- Troubleshooting: Resolve Windows performance issues, software crashes, and driver problems; support Microsoft Office and organisation-specific applications
- Hardware & Peripherals: Install and replace components (RAM, SSDs, PSUs) and support peripheral office equipment
- System Administration: Manage user accounts in Windows and Office 365; set up images and domain-join new computers and laptops
- Maintenance & Backup: Perform routine updates, antivirus checks, and basic data backup and recovery
- Network Support: Assist with basic troubleshooting of Wi-Fi networks and TCP/IP communications
Job Requirements
Must-Have
- Experience: 3–5 years as a PC / IT / System Technician
- OS Knowledge: Strong familiarity with Windows operating systems
- Systems: Experience working with Active Directory and Office 365
- Networking: Basic understanding of network communications (TCP/IP)
- Licensing: Valid driver’s licence (preferably Code 8)
Nice to Have
- Certifications: Professional certifications such as MCITP or CCNA
Required Skills
- Independence: Ability to troubleshoot technical issues independently in a multi-tasking environment
- Service Orientation: Ability to work professionally with employees and customers
- Technical Initiative: Willingness to learn and expand knowledge to support more complex systems
- Adaptability: Eagerness to learn and adapt to new technologies and systems
- Teamwork: Ability to collaborate effectively with colleagues and stakeholders
How to Apply
Send your:
- Curriculum Vitae (CV)
- Cover letter
to:
📧 [email protected]
Important Notice
Only shortlisted candidates will be contacted.
Join a growing team that values dedication, professionalism, and service excellence.