LOB: CTO
Corporate Title: Assistant Vice President
Location: Johannesburg, South Africa
One of the world’s leading financial institutions, we have 66 million customers ranging from individuals to businesses to governments and we are committed to growing responsibly. We’ve been building meaningful connections in Europe, the Middle East and Africa for 90 years, and you’ll find our 200,000-strong workforce in more than 35 countries worldwide.
Here in our Johannesburg office we are looking to recruit for a Technical Support Officer to help in the Support of systems through maintenance, modification, and problem resolution to support ongoing delivery of services and/or operations. You will serve as a fully seasoned/proficient technical resource and provide technical knowledge and capabilities as a member of a team or as an individual contributor.
Responsibilities
- Engage in business impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc / Virtual desktop software, printer 1st level diagnosis, Audio Visual / Telepresence troubleshooting, Blackberry / Android / IOS mobility devices, network connectivity, etc
- Reviews system documentation for accuracy and update as necessary
- Assists Business Technology Partners in working through issues and engaging appropriate operational resources
- Software and system fault diagnosis, analysis and fix
- Ownership of all user problems through to completion
- Risk awareness of technology and business impact
- Keep customers updated with problem status at all times
- Identifying and reporting risk as appropriate in accordance with the guidelines provided
- Engaging with technology partners & vendors on a day to day basis
- Some out-of-hours and weekend work will be required
- Assist with support for multi-media broadcasting
Core skills
- Experience in providing end user support or similar Industry role specific experience
- Microsoft Certification (MCSE/MCSA/MCP’s)
- Experience of a trading environment
- Market data certification / Training would be advantageous
- ITIL Foundations would be advantageous
- Technic Relevant desktop support experience with a strong knowledge of Windows 7/10 and MS Office Suite
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Respond to queriesincidents and log trouble tickets with vendors to resolve hardware, network or software problems
- Support the testing or roll-out of new applications
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Telephony / Audio Visual troubleshooting capabilities and ability to quickly diagnose / isolate issues
- Mobility & Remote Connectivity Products support knowledge
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
For more information on our commitment to ESG, visit about.bankofamerica.com
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.