InSource Services Group (ISG) is a proven and experienced Education Support Services company dedicated to improving student outcomes through exceptional support and service. Through a comprehensive suite of consulting, support services, and technology to meet student,educator, and customer support needs, ISG serves higher education institutions, online programs, publishers, and education technology companies.
Our Support Heros provide “White Glove” service to our clients, educators and students for various educational applications. During this current trying time we will be assisting students and educators who are suddenly and unexpectedly moving to online learning environments. We foster an enjoyable work environment with equal emphasis on individual achievement and collaborative team work. Interested candidates should be willing to do what it takes to solve issues as they arrive as well as be able to discuss merits of Star Trek vs Star Wars with fellow employees in between.
Pay rate: $12 -$15 hr Subject to experience.
- Provide fast, friendly support.
- Rescue educators from the perils of browser problems
- Be a calming force in the current climate of uncertainty.
- Liberate students from the hazards of incoherent instructions
- Thoroughly document reported issues and all steps taken during the resolution process
- Swoop in to save the day on urgent issues
- Be up to date on pop culture references to help prevent boredom among teammates.
- All positions are work from home, so having a place to live is a must. House, apartment, condo, igloo or cave. As long as you have high speed internet, the type of dwelling does not matter. (Internet speed should be 10MB or higher, no dial-up or satellite dish connections.)
- Some knowledge of the process of online learning. (Experience with LMS a plus)
- Technologically savvy with ability to assimilate new technology quickly.
- Must have a flexible schedule and be willing to work some evening and weekend hours, and to adjust schedule as needed to best meet client needs.
- Working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) as it relates to student accommodation
- Professional experience with problem solving.
- Highly effective written and verbal communication skills
- Psychic abilities not required but would be a plus
- Computer skills in the use of word processing, spreadsheet, database, email and internet applications, preferably of Microsoft Office Suite software.
Ability to:
- Establish and maintain cooperative working relationships with faculty, staff and students is essential.
- Work independently under broad organizational policies.
- Utilize resources as required to perform the daily expectations clients.
- Communicate effectively using phone, email and texting tools.
- Adapt quickly to changing work priorities, set priorities, meet deadlines, be flexible, and work well under pressure.
- Communicate with diverse groups and individuals.
- Be self-motivated, enthusiastic, personable, assertive, dependable, and able to work independently and as a member of a team.
- Have strong attention to detail and accuracy.
This position is through a virtual work environment. Our employees enjoy the freedom and flexibility of working from home. Even though our teams are spread across the country, we utilize a wide variety of collaboration tools that bring us together and foster teamwork, community, and collaboration as good as, if not better than, most onsite work environments.
Requirements for success in a virtual, work at home role include:
- Work space – Must be able to provide a dedicated, confidential work space which includes a door that can be closed for privacy.
- Multitasking – Ability to navigate or toggle many screens and maintain chat conversations simultaneously.
- High speed internet – Must provide employee-paid, high speed internet service Internet speed should be 10MB or higher, no dial-up or satellite dish connections Must have a working desktop or laptop with a Windows operating system.
- Quality headset suitable for answering and placing calls as well as for virtual meetings.
Applications will be accepted through March 25, 2020, 9 PM (EDT).
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InSource Services Group, LLC is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.