- Completed Grade 12 / NQF Level 4 / Matric
- SA Citizen / Permanent Resident
- 3 months experience (any environment)
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
The Device, Digital and Alexa support team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, this is the job for you!
We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences – will you help us?
Customer Service Skills:
- Dedicated to problem resolution
- Demonstrate a positive attitude
- Be able to resolve a conflict
- Are patient and helpful
- Able to avoid jargon and explain complex concepts
- Are responsible in any given situation
- Able to collect data accurately to identify solutions
- Able to use multiple tools
- Use situational judgement to determine actions
- Have a detail-oriented working style
Technical Knowledge:
- Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
- Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
- Ability to problem solve
- Awareness of latest trends and developments in the technology industry
- Demonstrate the ability to apply knowledge to new situations
- Be able to use judgement and common sense to answer customer questions
- Demonstrate willingness to share knowledge with team members and customers
- Consistently curious about technology
Communication Skills:
- Excellent English communication skills (written, comprehension and verbal)
- Ability and willingness to communicate with others
- Ability to demonstrate empathy
- Ability to use effective questions
- Ability to demonstrate active listening
- Ability to communicate in a positive manner
- Good comprehension skills – ability to clearly understand the issues customers present
Apply here!