Our twelve week paid comprehensive training program will teach you the ins and outs of Bullhorn software, consisting of instructor-led three-week classroom training, followed by an additional 9 weeks of on the job training. Upon completion, you will have the skills and knowledge to tackle the dynamic needs of Bullhorn customers as a Technical Support Analyst.
Our next training class begins on November 4th.
Why this job is important:
Our core purpose at Bullhorn is to create and deliver an incredible customer experience. That starts with you! As a Technical Support Analyst, you are on the front lines, helping our customers resolve technical issues with our software products on a day-to-day basis. You are their first point of contact and their trusted advisor for empathy, understanding, and quick, quality technical support. It is your job to strive for first-call resolution to troubleshoot any errors and get our customers back up and running so they can use our software to complete their work.
As a Technical Support Analyst, a typical day might include:
- Answering incoming Bullhorn customer phone calls, asking questions and gathering information to quickly resolve issues.
- Researching a customer’s technical issue, using your software product knowledge to help correct a problem, or escalate to a Bullhorn technical resource.
- Managing customer expectations regarding estimated response times for issue resolution.
This might be the job for you if:
- You love people, and have a proven track record of delivering incredible customer experiences
- You have the ability to learn and articulate software-related and technical concepts
Bonus points for:
You might be a fit for Bullhorn if:
- You are energetic and enjoy working in a fast-paced environment
- You are confident and love sharing success with your team
- You take ownership of your work and continuously strive for improvement
Technical Support Analyst Details:
- You are expected to attend 100% for the first 6-weeks of training program if hired; no exceptions. We don’t want you to miss out on material that will be crucial to your success! If you are unavailable for our November 4th class, please apply at a later date.
- This position is classified as hourly/non-exempt. The standard hourly rate is $14.42 and there is an opportunity to work overtime hours as well as earn quarterly bonuses based on your performance metrics.
- We require hard-wired internet connection with minimum speeds of 5 up / 5 down for this position. You will be asked to conduct an internet speed test later in the process.
- This position will be in the Eastern or Central Time Zone.
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