Edulution is a social enterprise founded in 2015. Our vision is an Africa whose people are skilled and empowered. We combine a unique mix of entrepreneurial local coaches and technology to ignite learning in vulnerable communities. Our Mobile Learning Centres deliver effective foundational numeracy and literacy to vulnerable children from inner city townships to remote rural areas off the electric grid. Our innovative, accountable coaches facilitate active, self-paced, mastery learning in a supported and fun environment enabled by some bespoke technology that delivers engaging content whilst measuring and feeding back on the progress of each learner. Edulution Learning will launch 10 pilot learning centres in Inanda, KZN, township in 2021.
Edulution.org seeks to appoint the IT/technical and administration support officer as we launch our educational technology solution in KZN.
Responsibilities:
Maintain various tech systems that includes a mix of hardware and software: laptops, tablets, charging systems, solar equipment
Collaborate with the tech development team to prepare, test and deploy tech systems
Develop and refine the systems and processes used in the office and field
Lead the tech support operations to ensure minimal downtime at the centres
Ensure continuous update of tech documentation
Oversee the tech training sessions for inductees into the Edulution Tribe
Office duties:
Manage all tech related equipment that are deployed or returned to the office, including documenting and servicing the equipment
Interface with the tech development team to recommend, test, implement and monitor changes in the tech systems
Develop, update and refine the images (software) used on tablets and laptops
Oversee the repair of damaged equipment
Identify tech risks at centres and work towards mitigating them
Lead the tech support team by managing all tech support issues
Ensure each centre is operating with working, reliable equipment at all times
Update Tech Training documents and implement tech training during Training Weeks
Support the Finance team by collating and uploading invoices to the GIT system
Assist with month end processing, reporting and coach monthly meetings
Assist with logistical matters e.g. clearing tablets from customs, problem solving logistical challenges and issues
Field duties
Travel to Edulution centres to perform servicing of tech equipment, sometimes on short notice. Travel includes both urban and rural settings
Perform checks and maintenance at centres to ensure the equipment and systems are in working order, working alongside the Programme Admin team
Problem solve tech issues in the field
Collect, report and replace faulty equipment as necessary
Other duties:
Personality fit:
Believe in Edulution’s mission, goals and values
Conscientious with a high reliance on completing the tasks given
Strong ability to problem solve and be resourceful with the tools available
Open-minded to constructive feedback and self-driven to learn
Well organised and high attention to detail
Team player with a positive outlook
Excellent communicator
Service oriented
Willing to work on weekends (Saturdays/ Sundays) when necessary, on average once a month
Professional/technical skills:
Working knowledge of computer programming, preferably high level, scripting and/or database languages – preferable competencies are Python, C/ C++, Java, SQL, UNIX or BASH
Working knowledge of Accounting Systems, preferably GIT
Good working knowledge of Microsoft suite products
Some hands-on electrical experience/knowledge
Education/Experience:
Minimum high-school certificate with credits on all subjects, a distinction in Mathematics and science subjects
Preferably craft/trade certificate in IT or engineering
Current and valid work-related references (minimum 2 individuals
Valid driver’s license, preferably motorcycle license. If you do not possess a license, you must obtain license within the first three (3) months of working in Edulution at your own cost
Send an email to [email protected] with the title Tech Support, include your CV and references.
For more info about Edulution, refer to www.edulution.org