Technical Support

173

About Andela

Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers. At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all – and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to a multitude of exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace! Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly!

Andela´s Benefits:

— 100% full-time!

— 100% long-term!

— 100% payment in USD

–100% Remote

About Company:

We have changed the way software is built, and we have a unique opportunity to look further ahead to identify how software development can be faster, safer, easier, and more accessible. We’re looking for talented, experienced polymaths to join us in this mission! This is the rare role that affords both startup-level agency and a larger company’s resources.

Description:

More and more companies are using our Enterprise, so the support team is growing. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible. We’re looking for Support Engineers to support our Enterprise product installed and managed in the customer’s virtualization environment.

Support handles a wide variety of inquiries via email involvoing Linux servers, source code, our API, our pages,our workflows, and Actions. Many tickets are opened by internal system administrators, and include investigating load or networking issues, debugging application errors, and discussing feature requests. Support also works closely with the engineering team to track down bugs and improve our documentation.

Responsibilities

  • Solve complex customer support tickets via email often involving Linux servers, source code, and web application troubleshooting
  • Effectively communicate technical information to customers and engineering groups
  • Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
  • Identify bugs and improvements in our codebase
  • You’re expected to work during the normal working hours of your timezone

Qualifications

  • Technical support experience (4+ years)
  • General understanding of how modern web applications work
  • Prior experience providing technical support for enterprise customers
  • Excellent problem solving skills
  • Experience using the command line
  • Experience interacting with APIs and troubleshooting related requests
  • Understanding client and server architecture for websites and web applications
  • Familiarity with some flavor of production-level virtualization platform and/or cloud provider (e.g., VMware ESX, KVM, AWS, Azure).
  • Previous experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc…
  • Experience troubleshooting using stack traces and log files
  • Enthusiasm for working directly with customers, and building a deep understanding of what makes their tools work
  • Exceptional verbal and written organizational, presentation, and communication skills

Bonus points if you have…

  • Worked closely with large complex customer accounts
  • Prior experience with GitHub Enterprise Server or Enterprise cloud instances
  • Familiarity with Git and GitHub
  • Prior experience with helpdesk tooling such as Zendesk
  • Ability to look through and understand code (Ruby / Bash / Go)
  • Familiarity with Ruby on Rails
  • Previous experience as a Linux System Administrator
  • Previous experience providing on-site consulting or professional services

Important: This is a fully Remote opportunity for one of our esteemed clients.

Working days: Monday to Friday

Working hours: 9 AM to 6PM

Contract Estimated Duration: 12 months (renewable)

Apply here!

Comments

Selibeng.com
Whether you are looking for your first job, a better job or just want to manage the direction of your career, explore educational opportunities, and/or pursue entrepreneurship, Selibeng.com offers the resources you need to make it happen.