Technical Onboarding Specialist

Tutuka’s People Team is the heartbeat of our company: finding and hiring our awesome Tutukans all around the globe, making sure that they have got the support and guidance needed to grow, and keeping all our team members connected no matter how many time zones they have in between. Our People Team is split between two continents and as the company is growing, so is our team… are you our next Tutukan?

What you get to do:

Help us provide the best technical onboarding experience to our new Tutukans across the globe. In order to support Tutuka’s acceleration in technical hiring, we are looking for someone who will focus on supporting new team members from the moment they sign their offer through to our team member orientation. We will look to you to help make our technical onboarding program the best that it can be!

With our global team stretching from Latin America all the way to South East Asia, staying connected is imperative for us and you will come up with new and creative ways to foster team collaboration and make sure that the Tutuka’s culture remains strong despite the distance.

You will take charge of all the pieces that go along with these initiatives, such as facilitation Culture Chats, scheduling onboarding meetings, organizing rotations and manage multiple admin steps and basic projects. There may also be additional tasks that pop up along the way, such as creating online content on technical information.

This position requires you to be proficient in the use of multiple software systems and tools to accurately track milestones for the onboarding steps for each team member, and to provide ongoing communication with the different tech teams to prepare for a successful orientation.

What it takes to succeed:

• Are you passionate about team member experience?
• Are you an excellent communicator in English, with an incredible ability to listen, understand and onboard technical team members?
• Do you have prior experience in Tech companies ?
• (bonus points for experience with remote teams)
• Do you want to work in a quick changing fun environment?
• Are you a creative and proactive problem-solver?
• Do you have what it takes to deliver value over & above expectations on a consistent basis?

This is an evolving role, so having a track record of finding creative solutions to unique problems, thriving in challenging situations and wanting to apply these skills to guide new team members in Tutuka is what will make you succeed.

At Tutuka we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Tutukans, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds, experiences & identities.

Join the Tutuka team!

Tutuka is an award-winning global Fintech with an enterprise-level, highly scalable, highly secure financial processing system that powers tens of millions of transactions and makes it easy for people to issue, redeem and reconcile prepaid cards all over the world. We have clients in 35+ countries, team members in 30+ countries and process 1B+ USD per year in transactions.