Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.
As a Technical Director, you will direct and coordinate activities of workers engaged in supporting computer operations during various transition phases at new or existing accounts. In this role you will support the CIO or other leadership by directly managing internal and/or client employees at the client location to appropriately set expectations and meet deliverables. You will be responsible for supervising the client’s IT departmental budgets and the overall operations of these areas.
Management responsibilities include:
- Developing policies and procedures, based on industry best practices, necessary to carry out day to day computer operations and ensure business continuity at the client location
- Developing high-level annual and/or multi-year tactical plans
- Providing leadership and employee management, including skill evaluation and remediation planning
- Coordinating tasks and staff assignments based on established priorities to ensure efficient operation
- Providing project implementation oversight to ensure that standards for quality and quantity of work are met
- Establishing change management processes, as needed, for coordinating technology upgrade and maintenance activities with all business units
- Evaluating data security profile and making recommendations for improvement
- Evaluating new software or hardware requests and making cost-effective recommendations based on industry standards, cost/benefit analysis, and compatibility with existing environment, software, or hardware
Technical Director requirements:
- Bachelor’s degree; advanced degrees, strongly preferred
- 5-7 years of experience in the Information Technology field; or equivalent combination of education and experience leading IT initiatives in a college or university environment
- 5+ years in Management of a Technical Services department
- Direct management of Helpdesk, PC and Network operations
- Experience in maintaining multiple IT budgets
- Experience with enterprise-level server and network support products and management of a large 3,000 + node network
- Experience with managing Microsoft Active Directory, DNS, SCCM, and Office 365
- Ability to effectively communicate technical topics to non-technical staff
- Stress-management skills
- Planning and organization skills
- Ability to establish rapport and build client trust quickly
- Project management skills
- Strong understanding of Network/Telecom, Instructional Technology, and User Support Services
INDREMOTE
Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.