We have a need for approximately 15 hours during the week, and an average of 15 hours on the weekends’. Our ideal candidate will have approximately 25 to 30 hours of availability per week, has worked in a technical support role, and can commit to bi-weekly remote meetings. This is a great opportunity for someone to make extra money or make good use of downtime and a home office.
You care about users and their experience. Not only because their outstanding experience means that we’ll be more successful as a company, but also because you really love helping people and seeing them succeed. Secondly you’re happy to help a new user out, who is looking to get started. You will talk them through the process of how ProctorFree works and can help them use our services for the first time.
You’re a fantastic communicator and must be fluent in written English. The importance of communication, especially in a remote team, cannot be overstated. The default should be to over share progress, good things that are happening, customer concerns, and anything you see as an opportunity to improve our company and your team.
Requirements
- Able to communicate clearly in writing and speaking with both technical and non-technical people.
- Experience troubleshooting macOS and Windows computers.
- Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
- Identify patterns: recommend improvements, and filter out irrelevant issues.
- Generate support documentation for our customer facing and internal knowledge bases.
- Reliable and on time for scheduled work hours and meetings.
- Must be ready to work 2nd Shift or 3rd Shift positions and weekends.
- Must be available at least 25 hours per week.
Benefits
- Flexible schedule
- Work remotely
- Supportive Team