Salary: £28–34k dependent on experience (pro-rata)
Application deadline: 31 October 2025
We’re looking for a Tech Coordinator to keep our technical systems running and secure while supporting our engineers in product development. You’ll troubleshoot issues with our survivor-facing platforms, manage third-party tools, and handle IT support for our remote team. This role sits between our tech and operations teams, improving our internal technical processes and ensuring our platforms stay accessible and secure for the people who use our resources.
About Chayn
Chayn is a global nonprofit making healing accessible for all survivors of gender-based violence. By reimagining technology, we create online resources that are trauma-informed, multilingual, and feminist, supporting survivors to heal at their own pace, wherever they are.
Chayn started in 2013 to provide survivors of abuse with accurate, diverse and accessible information. Since our beginnings, over 700,000 people have accessed our award-winning work online, generating 1.2 million page views. Up to 70% of our volunteers are survivors of abuse, which means not only are our projects user-centred; they are user-led.
We are experts in trauma-informed work, and have developed trauma-informed design principles that we apply at every level of the organisation, from HR to user research and UX/UI. We are one of only a few feminist technology organisations tackling gender-based violence while creating and maintaining openly-licensed products and code.
While we’ve been going for over 10 years, Chayn was entirely volunteer-led until 2020 when we started to grow our team of paid staff. We are now a core team of 11, with up to 10 supporting contractors and a team of contributing volunteers, working together remotely from all over the world.
Role description
This role will focus on ensuring the smooth running of our products such as Bloom and Chayn.co, as well as maintaining and improving internal operations through tech support and automation.
Responsibilities may include, but are not limited to:
Technical operations
- Triage technical issues and bug reports for our platforms (e.g. Bloom, Chayn.co)
- Manage content uploads and user administration
- Maintain third-party tools: e.g. Google Analytics, Storyblok, Airtable, Webflow
- Test new features and document issues
- Research and recommend new technical tools
- Monitor system logs and error tracking
- Manage tech team inbox
- Train and support the wider team and volunteers on content upload
- Manage user administration for our services, such as Bloom
Compliance & security
- Maintain SOC2 certification and GDPR compliance
- Run cybersecurity training sessions
Data and analytics
- Gather analytics data for impact reporting
- Create dashboards and reports from Google Analytics, Hotjar, Metabase
IT support
- Troubleshoot daily IT issues for the wider team
- Support with software subscriptions and hardware inventory
- Support wider team members with technical training
Your biggest challenges to solve
Cybersecurity: Ensuring our team adheres to our SOC2 compliance and GDPR.
Technical triage: Filter and prioritise incoming technical requests so engineers can focus on development work rather than daily maintenance issues. Take on technical jobs that don’t need engineering specialism.
The position
Inclusion
At Chayn, inclusion and accessibility are at the core of our work. We welcome applicants from all walks of life. Given the nature of our courses and our audience, we encourage applications from those who grew up in the Global South (or Majority World).
We also encourage applications from people of colour, LGBTQ+ people (we are a trans-inclusive organisation), people with disabilities, neurodivergent people, and people who have experienced other exclusion or marginalisation. Up to 70% of our team members are survivors of abuse, so if you are one too and are considering applying, know that you will be in a safe and affirming space.
We have tried to make this recruitment process as accessible as possible, but we know there might be more we can do, particularly if you have experienced exclusion, disadvantage or discrimination, or if you have particular accessibility needs. We would be happy to provide any further support that you may require—please get in touch with our email, and we can think together about how to make this process easier for you.
Hours
This contract will fixed-term for 12 months, with a strong possibility for extension.
- You will work 2 days per week to a total of 15 hours
- You’ll be expected to work during our collaborative hours of 2–6pm UK time, as this overlaps with our team based in North and South America and South Asia. Outside of this, you’ll have flexibility over your hours depending on the needs of your team.
- The role will require someone who is comfortable with the responsibility of time-sensitive tasks which may not always sit within your chosen working hours.
- Chayn works a 4 day week (Monday–Thursday)
We take the wellbeing of our team very seriously, so part of the interview process will be to discuss ideas for managing this well.
We’re happy to welcome people to become part of our team as a freelance contractor (based anywhere) or as an employee on a PAYE basis, for which you must be based in the UK and have a valid work permit. We are unable to sponsor visas.
Chayn is a fully remote organisation.
Our offer
In addition to compensation, Chayn offers:
- 33 days paid holiday per year, pro rata (inclusive of any public holidays you decide to take off)
- 3-week Seasonal Winddown period in December/January, where we work at 15% capacity
- Flexibility for mental health and menstrual leave
- Access to therapy sessions and chat with a therapist, via our subscription to Spill
- Pension contribution
- Wifi contribution
- Equipment to support your home-office setup