Team Leader

Position Title: Team Leader

The main purpose of the role is to supervise the activities, outputs and functions of workshop employees.

Reporting: This role will report to the Service Manager

Job Objectives

Manage and control staff under his control

  • Daily planning of the work load for your team.

  • Leading the shop floor in customer satisfaction, producing quality work.

  • Organizing the shop floor to ensure maximum output.

  • Controlling the floor to ensure Volvo specifications are maintained.

Allocate work to staff to achieve planned results

  • Allocate Technicians as per available work bay’s.

  • Allocate available Technician to the production plan.

  • Ensure availability of parts for Technicians.

  • Ensure availability of tools for Technicians.

Control Repair “Work In Progress” on vehicles until completed

  • Liaise with service advisor to ensure correct documentation is received.

  • Follow up progress with the mechanics so as to provide feedback to Service Advisor for liaison with customers.

  • Ensure all documentation is properly completed for further processing.

  • Ensure details of hourly work are reflected on the Job card.

Management of technical literature

  • Ensure technicians has the latest technical information available at their disposal

  • Assist the Manager in assessing the Technicians

  • Ensure that the Technicians comply to the Volvo Standard times and specifications

  • Ensure that the Technician comply to the safety program

  • Ensure that the Technician comply to the Quality program

  • Update the competence portal for staff under your control

Control Workshop equipment, vehicles and special tools in conjunction with Manager.

  • Observe and follow directives given in policies, instructions and S.H.E requirements

  • Ensure that all the required tools are available to the Technicians

Road Testing and Quality control of repairs to Vehicles.

Quality Control

Branch KPI’s

Education & Job Experience

  • Matric / N3
  • Must be a Qualified Diesel Mechanic
  • Must have a minimum of 2 years strong administration experience in a workshop environment.
  • Must have 5 Years in maintenance / repairs of commercial vehicles
  • Must have 3 years supervisory experience

Job Knowledge & Skills

Key Competencies

  • Good verbal and written communication skills.

  • Ability to plan and organize.

  • Good customer service skills.

  • Accuracy and attention to detail.

  • Ability to work under pressure.

  • Good Time management.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer.

Apply here!