JOB PURPOSE:
Team Leader Systems Support is responsible for the operation and maintenance of datacentre computing infrastructure [servers, storage, backup platform, monitoring platform, messaging and collaboration platforms, office automation and related software], datacentre facilities [fire detection & suppression, air- conditioning, power] and personal computers and printers allocated to staff members. The role has direct supervision of IT Technicians to make sure that incidents are attended within the OLA timelines. Importantly, availability and performance of infrastructural components must be guaranteed at all times.
DUTIES AND RESPONSIBILITIES:
➢ Infrastructure and System Administration
➢ Backup and Restore Administration
➢ Personal Computing Support
➢ IT Helpdesk Administration
➢ General Administration
EDUCATIONAL REQUIREMENTS AND EXPERIENCE:
✓ Bachelor’s Degree in Computer Science, Information Systems, Informatics, Engineering (with major in Computer Systems and Networks) or equivalent;
✓ ITIL certification would be an added advantage;
✓ Two (2) years’ experience in datacentre infrastructure management OR
✓ a minimum of two (2) years’ experience in a business or corporate environment as a systems administrator or IT support role.
GENERAL KNOWLEDGE, SKILLS AND ABILITIES:
•Generic skills:
-Communication skills
-Facilitation
-Customer service
-Relationship management
Teamwork
•Management and leadership skills:
-Financial, accounting and budgeting
-Organisation management
-Risk management
-Planning and organising
-Problem solving
-Research
•Technical knowledge skills:
-Basic understanding of systems and applications;
-Ability to work within different Operating System environments, especially Unix/Linux and Windows;
-Ability to solve, potentially complex problems in record time, and document solutions;
-Exceptional troubleshooting and problem-solving skills;
-Understanding ITIL experience or other service management frameworks.
How to Apply:
Applications (including names of three referees) accompanied by certified copies of relevant certificates
should be emailed to [email protected]/ or to [email protected] or hand delivered to:
Human Resources
Lesotho PostBank
Mafike House, 1st Floor
Maseru, Lesotho
The closing date for submission of applications is 28th August, 2020.
DISCLAIMER: ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED