Job Purpose
- Manages day to day activities of Business Bankers to deliver against defined operational plans and campaigns to achieve sales and revenue targets.
- To provide proactive sales and service management to enterprise banking customers by identifying and implementing value adding enterprise banking financial solutions from a range of standard offerings. This includes proactively managing the business bankers to sell to new and existing customers via customer visits, virtual engagements, email and telephone.
Key Responsibilities/Accountabilities
- Understand market data and trends in order to identify opportunities
- Track and documents sales performance daily in order to compare actual performance with performance targets.
- Comply with legislative and risk management requirements as it pertains to customers.
- Ensure adherence to compliance and risk management processes across regional hubs to reduce fraud.
- Ensure that the regional teams complete disclosure to the customers in terms of accreditation, service fees, and commission.
- Monitor and manage sales against targets by tracking all recorded sales and activity schedules for the team. This includes identifying problems, e.g. sales results and schedules differing.
- Implement and manage measurement systems within the team to ensure an efficient and accurate MIS structure which needs to be maintained on an ongoing basis
- Ensure adherence to compliance and risk management process to reduce fraud
- Up skill staff and Acquisition Bankers within the team regarding lending and risk management.
- Acts a first level escalation to address complex and escalated queries that cannot be resolved by the acquisition banker (depending on the nature of the query) or escalates queries to the Manager, Enterprise Direct
- Tracks and monitors queue management activities
- Migration and adoption of Enterprise Direct as a channel of choice by customers
- Manage and maintain the team and individual scorecards and ensure correctness of information
- Track and monitor individual productivity in the team.
- To leverage and optimise resources within the team to achieve sales and service targets
- Resource scheduling in order to accommodate peaks, troughs, leave and system failures
- People management and development – Responsible to manage the Account Analyst and Acquisition Bankers
- Clarify team roles, ensuring that clear new business sales targets are set and that resources are profiled and recruited accordingly.
- Provide guidance and coaching to Acquisition Bankers regarding sales activities through effective management of the activities.
- Assist the Acquisition Bankers to manage the performance and development in terms of product knowledge, pricing, contribution etc. to ensure success of team
- Attend performance appraisals and manage the staff training and development plans.
- Ensure a proper understanding of objectives to be met through effective communication
Minimum Qualification and Experience
- Degree in Business Commerce or Finance & Accounting or related discipline.
- 3-5 years banking experience
- Drivers License is a requirement
Knowledge/Technical Skills/Expertise
- Financial Accounting
- Business Acumen
- Financial Management
- Financial analysis