Team Leader, Claims


Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

  • To assist the Manager Operations in maximising the team’s performance, unlocking the team’s potential to deliver operational excellence incorporating best practices, embedding a culture of continuous improvement, and managing risk within the team. Provides technical and expert support to enable the team to meet and exceed the client’s expectations in line with service level agreements and set quality standards.


  • B.Com / B.Admin, GA, CIMA or other relevant qualification minimum 5 years of relevant experience.
  • Must have an additional qualification in Insurance. Minimum Certificate of Proficiency in Insurance.


  • Claims Handling Experience preferably at Team Leader level in a Broker or Underwriter.
  • Experience managing a team of claims handlers or service consultants.
  • Knowledge on short-term and long-term Insurance
  • Understanding of risk and risk mitigation
  • Proven track record of achieving insurance sales targets.
  • Experience in delivery of customer service.
  • Dedicated and Client Focused with excellent communication skills.
  • A good understanding of the entire Bank’s full range of products.
  • A good knowledge of the Bank’s service principles.
  • Proficiency in MS Office Suite.

Additional Information

Behavioral Competencies:

  • Convincing People
  • Directing People
  • Examining Information
  • Exploring Possibilities
  • Following Procedures
  • Interacting with People
  • Interpreting Data
  • Inviting Feedback
  • Managing Tasks
  • Meeting Timescales
  • Producing Output
  • Taking Action

Technical Competencies:

  • Business Acumen (Audit)
  • Evaluating Risk Management Effectiveness
  • Operational Planning

Closing date: 10 April 2024

Apply here!