COUNTRY:
South Africa
Reporting directly to EMEA Collections Head
PURPOSE OF THE ROLE:
Accountability on all credit control and receivables reconciliation processes across assigned commercial & consumer and Coinsurance practices where appropriate. Work with the O&S, Local Brokers and the profit centers to overall improve processes to achieve better results through proper cash allocation, reconciliation and queries management for all accounts. Oversee the day to day activities within the Team to monitor and achieve monthly performance measurements of all accounts. Manage and work closely with Account Handlers, O&S and the profit centers to ensure all targets meet and succeed requirements acting a proper business partner.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Manage “end to end” the South Africa receivables portfolio
- Full accountability on the “ground” as subject matter expert on receivables portfolio of TIER1 Brokers (key brokers/agent in the market) – queries management, reconciliation, relationship management, cash allocation queries, commission management
- Monitor problematic accounts through to resolution assisting Client Contacts, Profit Centers and Brokers when required – accountability on live ledger proper maintenance and sign off on figures posted and reported
- Perform quality control reviews on implementation of category code rules
- Monitor and review statistics to ensure Cash movement and receipt of payments comply with KPI’s.
- Manager the South African collection team to ensure that all un-reconciled cash items are under query
- Proper relationship management with the outsourced service center managed by Cognizant Manila – SLA performance review – recurring SOP reviews that are representing the real market dynamics
- Review and approve monthly, quarterly, annually AR metrics report
- Arrange regular meetings with CPS ops to review status and agree appropriate action on main topics: – late bookings, wrong bookings, missing allocation details from front end
- Approving & authorizing all write offs/rates of exchanges within approved limits/ Ensure SLA application
- Implementation of a robust dunning and cancellation mechanism – process owner with full accountability
Dunning Review account on day to day basis and clear cash and production accounting entries where applicable
- Prepare for and attend weekly Team and Management meetings, hold war rooms
- Accountability and ownership of bad debt provision for local AIG Entity
- Strong focus on attention to detail and the desire to deliver accuracy and quality.
- Strong administrative, numeracy and personal organizational skills – attention to detail
- Effective communication skills with your Customer’s and the business – stakeholders management
- Liaise to deal effectively with people at all levels – strong conflict management abilities
- Able to work under pressure and to strict deadlines – proactivity.
QUALIFICATIONS:
- Previous experience within Insurance industry.
- Ability to work with and achieve set targets within specific timeframes.
- At least 2 years previous experience of Supervising and managing a Team.
COMPETENCIES / LEVELS
- Credit Control
- Corporate Governance
- Financial Reporting
- Regulatory compliance
- Cost Management
- Dealing with Ambiguity
- Optimizing work process
- Customer Focus
- Organizational Agility
- Peer Relationships
- Problem Solving
- Negotiating
- Business Acumen
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
Preference will be given to previously disadvantaged candidates in line with the company’s Employment Equity Plan. Specific preference will be given to people with disabilities.
Functional Area:
FA – Finance
Estimated Travel Percentage (%):
Relocation Provided:
AIG South Africa