Grade: G
Responsible To: ICT Operations Administrator
Division: Information Systems
Job Purpose
To provide technical support on institution systems and their services.
Key Functions
- Provide routine support to Ministry staff on LAN, WAN, and other ICT issues.
- Provide support in monitoring the use of internal data and voice communication facilities (equipment and software).
- Maintain systems integrity and provide user guidance.
- Provide support in the development and implementation of applications.
- Upgrade systems and resolve related operating system issues.
- Carry out system startup and shutdown procedures.
- Administer user accounts, permissions, and access rights.
- Provide desk and on-call support to end-users.
- Advise on access control for network users to support the confidentiality and integrity of network resources.
- Handle service requests and take part in the recovery and restoration of systems to a correct state after a security incident.
Job Specification
Either:
- Master’s Degree in Information Technology or Computer Science from a recognized institution, plus one (1) year working experience as an Assistant Systems Support Officer.
OR
- Bachelor’s Degree in Information Technology or Computer Science from a recognized institution, plus two (2) years working experience at the level of Assistant Systems Support Officer or an equivalent level of experience in Government or a reputable organization.
Competences
Technical Competences
- Information and Communication Technology.
- Planning, organizing, and coordinating.
Behavioural Competences
- Innovativeness.
- Teamwork and networking.
- Concern for quality standards.
- Accountability.
- Knowledge management.
- Effective communication.
- Flexibility.
Application Procedure
Applications on the relevant forms GP 104 for serving officers and GP 103 for job seekers, duly accompanied by certified copies of educational certificates, transcripts, National ID, Curriculum Vitae (CV), and the Council on Higher Education (CHE) Certificate of Verification, should be hand delivered to:
Human Resources Office
Ministry of the Public Service
Closing Date
14 August 2026