At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Closing Date: 15th September 2022
Reporting to the Solutions Delivery Manager, the Systems Analyst supports and maximizes the effectiveness of the Product Owner, ensuring the creation of user stories to an adequate level of granularity, assessing options for technical and business feasibility, and ensuring development aligns to business outcomes. Refining business requirements and strategic direction into concrete deliverables for delivery team. Scoping and defining Minimum Viable Products (MVP) for delivery and contributing to the overall solution context
Job Responsibility
- To perform technical and business analysis and design activities by assessing requirements for Contact Centre Systems in terms of feasibility, and impact, thereby assisting to create and compile accurate user stories, derivation of business rules, MVPs and ensuring just enough documentation
- Accountable to deliver high quality systems analysis that focuses on delivering sustainable and robust solutions
- Assist in configuring test environments
- Assist in troubleshooting during solution delivery
- Estimate user and technical stories to help inform and prioritize backlog
- Provide regular feedback by testing deliverables against a user story’s acceptance criteria and provides regular
- feedback by validating that the product meets the business goals
- To act as a technical liaison between business and the technical teams and to ensure the required support from all areas to ensure delivery of quality solutions.
- To ensure that solutions are delivered through the agile delivery processes and to support the technical scrum teams with the delivery of solutions
Requirements
- Bachelor’s Degree in IT systems or relevant qualification
- 3-5 years business analysis / systems analysis experience preferably in a complex technical environment across the full software development lifecycle, from MVP to full solution in iterations, including support transition.
- Systems and business analysis experience
- Knowledge and experience of Agile & scrum delivery methodologies, understanding of SAFe would be an advantage
- JIRA, Confluence, SharePoint or equivalent preferred
Skills
Monitor and Diagnose
Incident Response
DevOps
Security
Software Engineering
Automation and Robotics_2022
Cloud_FRHR
Data Analytics and Insights
Critical Thinking
Customer Centricity
Service and Delivery Management
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.