MINISTRY OF INFORMATION, COMMUNICATIONS, SCIENCE, TECHNOLOGY AND INNOVATION EXTERNAL CIRCULAR NO.1 OF 2025
P.O. Box 36
Maseru 100
02nd January 2025
CM/ CIR/ 30
TO: ALL PRINCIPAL SECRETARIES
ALL HEADS OF DEPARTMENTS
ALL DISTRICT ADMINISTRATORS
COPY: GOVERNMENT SECRETARY
SENIOR PRIVATE SECRETARY TO HIS MAJESTY
SENIOR PRIVATE SECRETARY TO THE PRIME MINISTER
CLERK OF THE NATIONAL ASSEMBLY
CLERK OF THE SENATE
ATTORNEY GENERAL
ACCOUNTANT GENERAL
AUDITOR GENERAL
OMBUDSMAN
DIRECTOR IEC
SECRETARY, PUBLIC SERVICE COMMISSION
Applications are invited from suitably qualified local candidates for the following positions:
JOB TITLE: SWITCHBOARD OPERATOR
GRADE: C
NO. OF POSITIONS: ONE (1)
DEPARTMENT: SCIENCE AND TECHNOLOGY
RESPONSIBLE TO: ASSISTANT RESEARCH OFFICER
JOB SUMMARY
Switchboard Operator is the face of the Ministry since both the external and internal customers have to pass through the incumbent before going to other offices within the relative department. As a Switchboard Operator, the incumbent will be required to answer and transfer incoming calls and greet visitors.
MAIN DUTIES
- Operate a multi-line telephone switchboard in a professional and efficient manner
- Answer incoming calls promptly and transfer them to the appropriate department or person
- Take and relay messages accurately in a timely manner
- Welcome visitors in a courteous and professional manner and direct them to appropriate location or office
- Maintain a tidy and organized reception area
- Be the first to deal with customer grievances
JOB SPECIFICATION
COSC/LGCSE Certificate with a good pass in English plus Basic Computer Skills
Applications should be made on the relevant forms of GP 104 for serving officers and GP 103 for job seekers duly accompanied by certified copies of educational certificates, transcripts, ID and Council on Higher Education (CHE) Certificate of verification should be hand delivered to:
The Human Resource Office
Ministry of Information, communication, Science, Technology and Innovation
3rd floor Moposo house
DEADLINE FOR SUBMISSION WILL BE ON THE 03rd FEBRUARY 2025