Switchboard Operator

By
Thato Maqalika
-
1282

NATIONAL UNIVERSITY OF LESOTHO

VACANCY

The National University of Lesotho invites applications from suitably qualified candidates for the following position:

Position: Switchboard Operator

Post Number: 0285

Department: Information and Communications Technology (ICT)

Responsible to: Director ICT

Location: National University of Lesotho – Roma Campus

The Switchboard Operator will be the face and voice of the NUL and as such, must be able to project a positive image of the University at all times.

1. MINIMUM REQUIREMENTS

  1. Diploma in Management or equivalent.
  2. At least one-year experience in customer service or a related field.

2. KEY PERFORMANCE AREAS

  1. Supervise junior staff in the unit.
    1. Answer all incoming calls in a professional and courteous manner, using proper telephone etiquette.
    1. Route all calls to the appropriate departments or personnel promptly and efficiently.
    1. Take accurate messages when necessary, ensuring that all pertinent information is relayed.
    1. Monitor the University’s main line and direct calls as necessary.
    1. Adhere to all University policies and procedures.
    1. Update the internal directory as needed.
    1. Handle all client inquiries in a friendly and helpful manner.
    1. Remain calm and efficient during high-volume call periods.
    1. Incumbent will be working with a visually-impaired colleague, therefore should be willing to be of assistance whenever required.
    1. Assist with any other administrative tasks as requested.
    1. Troubleshoot any problems that may arise.

3. KEY SKILLS AND ATTRIBUTES

  1. Ability to handle multiple tasks simultaneously with grace under pressure.
  2. Ability to respond quickly and provide efficient client service in a fast[1]paced environment.
  3. Proficiency in Microsoft Office and other computer skills, with aptitude to learn new software and systems.
  4. Knowledge of switchboards and phone systems and basic office equipment such as printers, copiers and fax machines.
  5. Some technical skill required in daily self-troubleshooting before escalating to IT support (Helpdesk).
  6. Excellent communication, interpersonal, and problem-solving skills.
  7. Strong time-management skills.
  8. Attention to detail and teamwork.
  9. Proficient in both Sesotho and English languages.

4. PREFERRED SKILLS AND ATTRIBUTES

  • Familiarity with clerical procedures.
  • Experience working in a fast-paced environment.
  • Experience as a PBX operator.

REMUNERATION

The University offers salaries and other benefits commensurate with qualifications and experience.

EMPLOYMENT TYPE

Permanent and pensionable/gratuitable for Locals and Contract for Non-Locals.

INFORMATION REQUIRED FROM CANDIDATES

  • Signed application letters stating relevant qualifications and experience and provide other information that will assist the University to determine the candidate’s suitability for the position;
    • Applicants should quote the vacancy number of the post applied for;
    • Provide current CV (including telephone and e-mail contact details) and certified copies of educational certificates, transcripts
    • Provide names and contact details of three (3) contactable professional referees.
    • Identification document (ID);

All applications should be e-mailed to [email protected] using the address:

Director Human Resources

National University of Lesotho

Roma 180 – LESOTHO

The closing date for receiving full applications for the position is 31st March, 2023.

NB: ALL THE ATTACHMENTS (APPLICATION LETTER, CV, CERTIFICATES,

TRANSCRIPTS, AND ID) SHOULD BE COMBINED AND EMAILED AS ONE PDF DOCUMENT.

DISCLAIMER: If you do not receive any response within three months after the closing date, you must consider your application unsuccessful

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