The Switchboard Agent will be responsible for ensuring that customer’s queries, correspondence is attended to over the telephone. The key focus of this role will include ensuring customer satisfaction through efficient actions to any queries.
Effectively respond to telephonic requests and queries from customers.
Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence.
Ensure quality, friendly, consistent interaction when dealing with customers.
Respond to and action all customer communication received through the channels; telephone and Zopim (live) chats within the allotted time periods.
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
2-3 years switchboard experience.
Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
Knowledge of online purchases
Excellent communication skills in English (Written & verbal).
A little about us:
Passion, value and partnership. If you believe in these core values, we believe you’re a perfect match for the Mr Price Group. The Mr Price Group has 6 trading divisions namely: mrp, mrphome, mrpsport, Miladys, Sheet Street and mrpmoney. We employ over 16000 people and retail in over 1000 South African based stores, almost 100 international stores and through our online channels offering our full product assortments.
mrpmoney is an equal opportunity employer and is committed to Employment Equity.