Working hours: 2:30pm – 11pm
Responsibilities:
- Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.
- Identifies, assesses criticality, and prioritizes resolution of all new and existing issues.
- Monitors, documents, and manages the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfaction.
Qualifications:
- Previous experience in customer service, technical support experience preferred
- Bachelor’s degree or equivalent work experience
- Customer focus and a passion for support
- Creative and curious trouble shooter
- Strong organization and time management skills
- Aptitude for technology
- Professional communication skills
Company Overview:
MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, India, United Arab Emirates and Ireland, with over 2500 team members to support our clients and their unique needs!
MRI is proud to be an Equal Employment Opportunity employer.