Support Agent

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MRI Software is seeking a Software Support Agent to join our team in Johannesburg, South Africa! This individual will be responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via email and telephone will be an integral part of this role. The successful candidate will be the primary point of contact for a broad variety of customers, assisting with a wide range of functional questions and technical issues.

This role specifically relates to the MRI Property Central product suite.

MRI Software will rely on YOU to listen to and empathise with our clients and to use your troubleshooting skills, positive attitude and technical savvy to meet their needs to deliver a consistent professional experience.

Skills/Requirements:

  • 2-3 Years’ experience in a customer facing role
  • Professional communication skills with the ability to confidently articulate technical concepts (written and verbal)
  • The ability to multi-task and work well under pressure
  • Good interpersonal skills. Patience is essential
  • A strong problem-solving skillset
  • Strong administration and time management skills
  • Excellent computer skills and knowledge of the Microsoft product suite
  • Familiarity with the property or software industry is a plus

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 1700 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.

Apply here!

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