Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is flexible, innovative, and customer oriented. Whether you are involved in development, maintenance, compliance or analysis through research programs, your contribution will directly impact patients.
Governance & internal organization
- Creation of local SOP’s if required complaint to local regulations and Pfizer standards
- Assess new quality system and local regulatory requirements to enhances and align local systems and processes when required.
- Conducts and documents periodic assessments to determine if a revision, retirement, administrative change or no change is required for the Product Quality SOPs
Product Complaints
- Manage the intake and triage of vaccine complaints from the markets under PCO responsibility, classify the product complaint, and forwards them to the appropriate investigating via the global complaints management system (QTS-CITI).
- Develops and issues responses to complainants in a timely manner
- Tracks complaint responses.
- Notifies the Management when needed.
Temperature excursion
- Receive, evaluate and respond to request for stability data/ queries following an in-market temperature excursion
Returns
- Assess the returned goods and provide a disposition decision
Pharmacist registered with the South African Pharmacy Council
Masters degree is an advantage
Years of experience: 1-5 years in the Pharmaceutical or related regulated industry
Technical skills
- Has an appropriate education in science or quality topics; Bachelor’s degree, pharmacist, Engineer.
- Has basic knowledge of the Quality principles, concepts of Quality and basic technical skills
- Has basic knowledge about Quality Systems (Change Control, deviations, complaint management, documentation management, audits, inspections, etc.)
- Able to Participate effectively in cross-functional team
- Analytical skills
Soft skills/ Management & Leadership Skills
- Self-motivated, Business acumen
- Act Assertively
- Grows Self
- Accountable
- Change Agile
- Self-Awareness
- Planning & Organizing skills
- Able to Make decisions within guidelines and policies
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Quality Assurance and Control
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