Supervisor Water Distribution at WASCO

WASCO/SWD

EXTERNAL ADVERTISEMENT

The Lesotho Water and Sewerage Company (WASCO) invites applications from suitably qualified local candidates for the following position:

JOB TITLE: SUPERVISOR WATER DISTRIBUTION

Reports to: Manager Water Distribution

PURPOSE OF THE ROLE

To provide effective technical supervision and day-to-day management of the water distribution network, ensuring its reliable operation, maintenance, repair and progressive upgrade to deliver continuous, adequately pressurised potable water while minimising water losses, service interruptions and operational risks, through sound network knowledge, proper planning, accurate execution and recording, effective commissioning, and timely resolution or escalation of operational issues.

KEY TASKS

1. Distribution Network Operations and Performance

• Maintain a thorough understanding of the distribution network and its critical assets, and ensure that key equipment and control systems are properly located, functional and well maintained.
• Monitor network performance, pressure, flow and service parameters to identify constraints, failures, leakage, intermittent supply and areas requiring intervention, rehabilitation or upgrading.

2. Maintenance, Repairs and Infrastructure Upgrading

• Supervise maintenance, repair, replacement and upgrading works, ensuring compliance with approved designs, specifications, technical standards and SOPs.
• Verify testing, commissioning, reinstatement and return to service, while investigating recurring failures and supporting preventive maintenance, rehabilitation and upgrade plans.

3. Service Interruption and Emergency Management

• Coordinate responses to bursts, leaks, pressure failures, equipment failures and other supply incidents, including assessment, prioritisation, isolation, communication and resource mobilisation.
• Manage interruptions to minimise customer impact, monitor restoration, escalate major disruptions and review incidents to reduce recurrence and improve emergency response.

4. Network Planning, Optimisation and Asset Information

• Support network optimisation through zoning, pressure management, valve configuration, balancing and related interventions, while providing technical input into pipeline sizing, routing, extensions, replacements and modifications.
• Ensure network changes are verified and captured in GIS and asset records, and use network data to support evidence-based planning, asset register upkeep and NRW/leakage reduction.

5. Supervision, Work Allocation and Resource Management

• Coordinate daily work allocation and prioritisation based on risk, customer impact, network criticality, available resources, work requests, bursts, leaks and complaints.
• Supervise field teams, monitor productivity, allocate vehicles, plant, tools, equipment and materials, and ensure contractors and consultants comply with approved requirements and standards.

6. Customer Service and Coordination

• Coordinate with Customer Relations/Call Centre to assess, prioritise, assign and follow up distribution-related complaints, service requests and unresolved operational queries.
• Ensure timely feedback on major interruptions and restoration activities, and identify recurring complaints that may indicate underlying network problems requiring technical investigation.

7. Reporting, Monitoring and Escalation

• Establish and apply clear escalation protocols for network failures, major bursts, prolonged interruptions and pressure problems, ensuring issues are escalated promptly and at the appropriate level.
• Prepare accurate reports and operational inputs, monitor key distribution indicators, and maintain records of completed work, outstanding interventions, interruptions, response times and restoration times.

8. Standards, SOPs, Regulatory Compliance and Quality Assurance

• Ensure distribution activities comply with LEWA requirements, approved technical standards, WASCO policies and statutory obligations, and monitor field compliance with approved work methods and specifications.
• Support the development, review, communication and consistent application of SOPs, identify procedural gaps and maintain documentation for compliance and operational accountability.

9. Safety, Health and Environment

• Ensure compliance with Safety, Health and Environmental requirements at distribution work sites, including correct use of PPE, tools and equipment.
• Ensure excavation, traffic management, confined work areas, site security and reinstatement are properly controlled, while promoting a strong safety and environmental culture.

10. People Development and Continuous Improvement

• Provide technical guidance, coaching and mentorship to Foremen and field personnel, identify skills gaps and recommend training, knowledge transfer and succession interventions.
• Encourage improved technologies, tools and work methods, keep abreast of sector developments, and implement practical improvements that enhance reliability, response times, customer service and efficiency.

CORE COMPETENCIES

1. Operational Decision-Making
2. Teamwork
3. Continuous Improvement and Service Delivery Innovation
4. Citizen/Customer Responsiveness
5. People Management
6. Problem-Solving
7. Planning and Organising
8. Coordination of Tasks

GENERIC COMPETENCIES

1. Honesty, Integrity and Work Ethic
2. Customer Focus Excellence
3. Citizen/Customer Orientation
4. Information Technology Application
5. Valuing the Natural Environment

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. Diploma in Civil Engineering/Water Engineering.
2. A degree qualification in any of the above disciplines will be considered advantageous.
3. Five years’ experience, with two years in a supervisory role.
4. Valid driver’s licence with two years’ driving experience.

SALARY AND BENEFITS

We offer a competitive salary and benefits package.

SUBMISSION OF APPLICATIONS

Interested candidates must submit their applications online via the WASCO Recruitment Portal:

Application Form

Applications must be accompanied by:

• A detailed Curriculum Vitae (CV).
• The names and contact details of two referees.
• Certified copies of academic certificates and transcripts.

Only applications submitted through the online portal will be considered.

WASCO is an equal opportunity employer. We are committed to building a diverse and inclusive workforce. Hence, we strongly encourage applications from women, who are currently underrepresented in our team.

CLOSING DATE

The closing date for submission of applications is 2 November 2026.

DISCLAIMERS

• Applications received after the closing date will not be considered.
• Correspondence will only be conducted with shortlisted candidates.
• Selection interviews for shortlisted candidates will be at a date, time and place determined by WASCO.
• Shortlisted candidates will be required to authenticate information provided in the CV.
• WASCO reserves the right to leave an advertised position unfilled if no suitable candidate is identified.
• The employment of the successful candidate is subject to positive police clearance.

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