Drive Microsoft 365 Get Modern with ProPlus deployments on Windows 10
- Land Deployment program and nominate customers
- Ensure Microsoft 365 Get Modern Technical Readiness (Technical Solution Professionals, Account Technical Strategist, Technical Account Managers)
- Land Office 2010 End of Life message with customers
- Utilize Microsoft 365 Get Modern Customer References and Best Practices
Accelerate the usage of the core and advanced apps in Microsoft 365
- End-to-end ownership for Customer success: Usage targeting & growth plans, implementation, value prop landing, business outcomes
- Drive Customer Success through successful BDM/ITDM engagements, FastTrack, field motions and marketing programs
- Generate business insight, feedback and evidence to improve on the customer success levers
- Equip the field roles (ATS, CSM, TSP, TAM,) with the readiness, training and tools required to accelerate Microsoft 365 workload usage
- Partner with One Commercial Partner team to drive deployment and adoption activities through our partner ecosystem
Deepen FastTrack engagement with Microsoft 365
- Ensure customer engagement with FastTrack through tight orchestration across FastTrack, Services & Sales
- Drive a robust Consumption Rhythm of the Business across sellers, services, and partners
- Generate customer awareness of FastTrack as a Customer Success Service, including new capabilities
- Ensure attachment of a skilled partner to every managed customer across all Microsoft 365 premium workloads
- Nominate and enable local partners as part of the FastTrack partner program
Engage business users in-product through RM and via a fans program
- Drive audience marketing efforts to engage business users through professional events
- Promote M365 Champions program by recruiting Champions locally and nominating to the Global program
- Drive round-table campaign to engage BDMs (CMO/CHRO), and ensure nurture follow-up
Product Evangelism (10%)
- Drive Teams adoption and growth through deep product knowledge, customer evidence, demos, and modern storytelling
- Drive Microsoft 365 Get Modern with ProPlus deployments on Windows 10 by ensuring Get Modern Technical Readiness, Plan for Office 2010 End of Life and utilize Get Modern Customer References and Best Practices
Partner Ecosystem (20%)
Grow the ecosystem and drive usage with 3rd party solutions
- Drive Usage of Microsoft 365 through ISV, SI and Enterprise built solutions
- Unblock Office ProPlus deployment by addressing app compatibility concern
- Drive usage in regulated industries through partner solutions
Business Management (20%)
- Drive a robust Consumption Rhythm of the Business across sellers, services, and partners
- Own and drive segment TLIs and scorecard metrics related to the Rhythm of the Business (ROB) and Correction of Errors.
- Develop local business management strategy – partner with segment to interpret market opportunity/risk and build appropriate Go-To-Market/COE.
- Determine key insights and asks to accelerate adoption of Microsoft 365, qualify inhibitors (with recommendations) to escalate to subsidiary LT and Corp
Education
- Bachelor’s Degree (B.S./B.A.) or equivalent experience required, relevant fields of study include Marketing, Business, Computer Science
Experience
- 5 years related experience
- Modern Workplace, Microsoft 365 background (tech, business or marketing)
Skills & Knowledge
- Evangelist and subject matter expert for product
- Deep customer focus and understanding
- Ability to lead without authority
- Strong analytical skills
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.