Student Support Associate

Fullstack Academy is the premier software development school located in New York City and Chicago. Y Combinator-backed, our school has garnered the attention of Forbes, TechCrunch, and Business Insider, among others. The reputation of our school is built on the professional success of each and every one of our students. Students have gone on to promising careers at top-tier companies, like Google, Facebook, Amazon, and Spotify. In January 2016, we created the Grace Hopper Program, a need-blind software engineering program for women. In 2017, we launched Web Development Fellowship @ Fullstack Academy in partnership with NYC Tech Talent Pipeline, to offer a tuition-free version of our flagship Web Development Immersive to eligible New Yorkers. In 2019 we were acquired by Zovio, Inc., a major ed-tech company, to help us continue and grow our mission of transforming the lives of our students, communities, and economies by teaching the technologies that power the future.

“Fullstack Academy has been a life-changing experience” is something we hear often and the reason why we come to work everyday. We deeply believe in the transformational power of this program and are looking to hire a Student Support Associate to inspire, inform, and engage students in real-time through chat and text message platforms.

ABOUT THE ROLE

As the Student Support Associate at Fullstack Academy, you will collaborate across the enrollment advising team to support our Enrolment Advisors for Fullstack Academy’s immersive tech education programs. You will respond to prospective students, in real-time, to inspire students by describing the nature, value and career possibilities of our programs.

This is a Full-time, work-from-home (WFH) remote role open to candidates in the Phoenix, AZ area and reporting to our Customer Education and Support Manager.

RESPONSIBILITIES:

In this role, you will:

• Respond to potential students who have demonstrated an interest in learning more about immersive tech education in real-time, through chat and text message platforms
• Manage the team’s general email, events email, and ZenDesk communications
• Capture notes and update CRM databases with relevant information from interactions with potential students
• Support the Enrollment Advising function by engaging with and scheduling potential students with Enrollment Advisors
• Understand and be able to articulate the unique features and value of our programs and dynamically align those features with a potential student’s stated aspirations and goals

QUALIFICATIONS:

You are a great fit for this role if you have:

• 1+ years of experience in an outbound sales, customer service or student-facing roles
• Enthusiastic, engaging, and genuine written communication style.
• A high degree of ownership over your work and results, and an internal drive to meet and exceed goals
• The ability to quickly make connections, dynamically synthesizing what you hear from a potential student and drawing a line to our program’s unique features and value
• A strong sense of personal integrity and values, and a desire to genuinely help people improve their lives
• A passion for education and technology

You are an exceptional candidate if you also have:

• Experience using enterprise CRM software (Salesforce, HubSpot, etc.) and ticket management software (i.e., Zendesk)
• Experience working remotely as part of a distributed team