Valenture Institute is currently based in Cape Town and is a global private online high school offering an international curriculum recognised by the world’s leading universities. Our students experience a highly engaging, inclusive and socially rich learning environment which is supported by expert teachers and mentors.
Our mission is to evolve education – to think outside the classroom and integrate each student’s learning with the causes and challenges they care about. We’re dedicated to empowering a global student body of responsible citizens and equipping them to make the best of their collective and individual futures.
We enrolled our first students (including Junior High and International GCSE) in January 2020, with further enrollments in June/July and September. Our next intake will be in January 2021.
What is a Student Success Administrator?
Our Student Success Administrator, will be responsible for:
- Supporting the team with daily administrative tasks and requirements by reviewing reports, and assisting mentors in implementing weekly check-ins to keep our students on track.
- Assisting in interdepartmental communication.
- Assisting with assigning Asana projects/tasks.
What will you be doing?
Tasks include but are not limited to:
- Data validation checks: we rely on some nifty Google Sheets to track student behaviour. Ultimately, this data enables our team to identify common trends for individual students (live session attendance, subject preference, performance, extensions, assignment submissions, emotional observations, faculty inputs). Our SS Administrator will also be responsible for logging student insights into these sheets.
- Enabling Student Success Mentors to use the data you review and capture, to help students thrive at Valenture Institute.
- Logging absentees, scheduling Assignment Extensions and managing Deferred Cycle Tests whilst being aware of complex policies.
- Preparing warnings to be sent for live session non-attendance and assignment non-submissions.
- Conducting Module Checks: this involves going through courses before they are released, to ensure that their Zoom links, and release dates are correct.
- Send out bulk email communication as needed using email templates e.g. Friday progress reports, Monday Grades Release, Module Releases etc.
- Supporting Mentors with the Late Enrollment Processes (including extensions and excusing).
- Supporting Mentors when transitioning students to other cohorts/Home Rooms.
- Assisting Mentors with Learning Compass Sessions content development.
- Assisting with the Leave of Absence Process.
- Filtering inbound tickets and phone calls from parents and students, and responding where applicable.
Requirements
What skills are required for this role?
- Detail-oriented
- Solutions driven
- Competent with G Suite
- Competent or familiar with Zoom
- Flexibility: ad hoc tasks, no set daily structure
- Comfortable with data analysis, consolidation and capturing (using Google Sheets)
- Time management and prioritization of key tasks
- Communication skills
What would make you stand out?
- Knowledge of Google Sheets, basic formulas and pivot tables
- A background in psychology
- Experience in communication and customer care
- Experience in the EdTech field
You would enjoy this role if:
- You enjoy helping others
- You enjoy working as part of a collaborative team
- You’re passionate about the EdTech industry
- You have an interest in psychology
- You adjust well to change
- You enjoy troubleshooting
- You like working across departments and connecting teams
Start date: As soon as possible
Benefits
ICAS Employee Wellness Programme
Family member discount for Valenture Institute
Remote work
Voluntary savings Programme