**Description**
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Main Purpose:
Manage, maintain and develop excellent student relationships ensuring enrolment for duration of their studies and progression onto further studies. To ensure a positive student experience, guiding and mentoring students using superior product, process and relationship management knowledge and skills. Ensure that the student is at the heart of everything we are responsible for, and in doing so, meet the rollover, drop-in and though-put targets.
Key Responsibilities:
Student Experience
- To coordinate the first year experience programme (including a national orientation programme, social, debate and personal development programmes) in partnership with the national office.
- To ensure the equity of service to students in relation to events and activities on campus taking into account, campus size and resources.
- To liase with student wellness and safeguarding office ensuring that all students are protected from any harm in line with the Pearson Safeguarding Policy.
- To help with the implementation of wellness programmes on campus, including but not limited to substance abuse, HIV testing and counselling, stress management, counselling and psychology services, family planning, student pregnancies, relationship management, becoming a well-balanced adult.
- To support with campus programmes on student events and sport activities.
- To ensure that the student representative council (SRC) elections are held on campus in alignment with the national policies and procedures.
- To support with activities between the national office and student representative council (SRC) from other campuses.
- To support with hosting employability programmes and workshops on campus to prepare them for the World of Work.
- To support with the development and personal growth of the SRC, including: knowledge of self, strengths and weaknesses, leading self and leading others, developing values and maturity in character through targeted programmes on campus as well as community engagement projects.
Student Retention, Upselling and Enrollment:
- To apply long-term Student Development approaches and strategies.
- To incorporate alignment and consistency of approach with relevant tools.
- To ensure student rollover to next level of studies through to completion.
- To develop and deliver SMART business planning processes to ensure sales and budget targets are achieved.
- To become the trusted partner and the go-to person for the student on campus.
- To ensure a positive student experience throughout the duration of their studies.
- To demonstrate understanding and practical expertise in solution selling; to communicate the PIHE product proposition as part of overall solution approach. Use outstanding customer centricity solution-selling methodology to ensure enrolment throughout duration of studies. Ensure that rollover, drop out and throughput targets are achieved annually.
- To seek out to differentiate from competition in how product knowledge is imparted and presented to customers.
- To seek out consistent application of product expertise in complex solution sell across main products and services offered to students and sponsors.
- To ensure that activities and processes are driven in order to meet campus specific targets set for Retention and Upselling.
- Alignment with student enrollment targets: Actively plans and prepares for short, medium and long term student enrollment targets to deliver to budget.
- Alignment to sales cycle: Ensures alignment and optimisations of sales cycle and utilisation of all student development approaches, processes and tools to drive optimal outcomes.
- Target awareness: Ensure that enrolment target is made and exceeded.
Academic Support:
- To follow up with students on attending the appropriate academic support activities and sessions organised by the student academic support department. e.g.
- Relevant English language proficiency and academic writing programs.
- Various academic support opportunities and programs to students.
- To follow up with the student academic support and admin departments on “at risk students”. This will aid with advising students to improve retention and related academic success.
Employability:
- To raise awareness and increase the visibility of employability and the Virtual Employability Centre (VEC), on campus with all relevant role players.
- Ensure all students are correctly registered on the VEC/ any virtual employability centres, and have login details.
- To assist students on e-mail, telephone and walk in with the VEC.
- To support the employability manager to train all students on campus across all levels to use the VEC.
- To liaise with the employability manager on targets set for the use of the VEC, workshops, placements and link to industry partners.
- To support with the organising, coordination and implementation of all internal and external employability events for employability on the academic planner or campus specific or as advised from time to time.
Core Competencies:
Functional:
Communication and brand presentation:
- Student focus: Demonstrates proven ability to be timely, compelling, clear and concise in all communications. Puts the student at the heart of all communications and interactions.
- Style: Demonstrates a professional approach to conveying message via insightful and engaging presentations, face to face interactions, phone conversations and emails; which can resonate with audiences and enable desired decision making outcomes.
- Core communication principles: Demonstrates a sound knowledge and understanding of the key fundamentals of effective communication and is seen as a leader in this area.
- Tool utilization: Utilizes effective tools, technology, media and digital enablement to communicate with impact and can mobilize audiences and to take desired action
- Generate excitement and motivation: Demonstrates ability to present with flair and finesse via the art of effective StoryTelling and verbal resonance. Drive emotional thinking, resilience and excitement with students.
- Brand awareness: Promote the Pearson brand with poise and be a brand ambassador in every interaction.
Influence, Negotiation and Persuasion skills:
- Core Principles: Demonstrates effective and practical examples of Influencing and Persuading and Negotiating skills with students
- Application of core principles: Has the knowledge and skills required to actively plan and engage in an end-to-end structured negotiation.
- Knows when not to negotiate: Has some knowledge and skills of when to negotiation is not applicable, but other skills in sound communication and persuasion are more successful.
- Influence: Ability to influence students to make a decision, motivate and engage students.
People and relationship skills:
- Customer focussed: Make the learner the centre of everything we do. The ability to help, guide, mentor and coach students throughout their studies.
- Sponsor relationship: Ability to converse, guide and mentor sponsors. Demonstrates patience and effective problem solving and communication to sponsors.
- Nurture and Patience: Demonstrates the desire to nurture student relationships all the way through graduation. Demonstrates patience and excellent customer service skills.
Leadership:
Leading Self
- Always learning: Discusses data, key industry trends and conditions and understands the implications for their own business area. Welcomes new ways of doing things. Acts on feedback to assess strengths and weaknesses.
- Courageous: Asserts opinions on issues. Is willing to make decisions even when there is ambiguity or uncertainty. Recognises conflict and names the issues.
- Ethical: Is guided by a clear moral compass to act with integrity and fairness; treats people honestly and with compassion regardless of level, personality or background. Identifies and escalates ethical issues. Follows through on commitments.
- Determined: Sets high standards of performance for self and others. Creates a sense of urgency to achieve results. Persists in the face of obstacles or setbacks, remaining calm and in self control.
Leading others
- Develop: Offers others support and help, and willingly shares own knowledge and expertise. Owns their development and encourages a two way process with whom they report to. Offers helpful suggestions to support others’ development. Offers constructive feedback to others to support their development.
- Inspirational: Projects a positive image and serves as a role model for other’s performance. Is flexible across a wide range of situations. Demonstrates energy and a sense of ownership and commitment to the organisation.
- Relationship-builder: Actively collaborates with others, within and across groups around the world. Appropriately involves others in decisions and plans that affect them. Listens carefully and attentively to others’ opinions and ideas.
- Makes it happen: Takes personal responsibility to make decisions and take action. Works hard to achieve goals that support strategic priorities. Holds self accountable for meeting assigned goals.
Leading the Business
- Customer focused: Identifies and responds to customer requirements, expectations and needs. Encourages feedback from customers to continually improve products and services in line with the brand. Aims to exceed customer expectations.
- Transformational: Demonstrates active support for change initiatives. Changes own behaviour and actions to align with change initiatives. Embraces rather than resists change.
- Strategic and visionary: Demonstrates an understanding of the organisation’s mission and strategies. Works to clarify and understand the global purpose and mission for own work. Integrates and balances big picture concerns with day to day activities.
- Innovative: Generates innovative ideas and solutions to problems. Finds ways to extend and apply innovative ideas to enhance business results.
Pearson is committed to the principles of Employment Equity and in accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act and subsequent amendments thereto.
**Qualifications**
Minimum Requirements
Higher Certificate or Diploma; relevant Bachelors
**Primary Location: ** ZA-ZA-East London
**Work Locations: ** ZA-East London-12 Stewart 12 East London 5241
**Job: ** Sales
**Organization: ** Growth
**Employee Status: ** Fixed Term
**Job Type: ** Standard
**Shift: ** Day Job
**Job Posting: ** Aug 11, 2019
**Job Unposting: ** Aug 18, 2019
**Schedule: ** Full-time Temporary
**Req ID: ** 1910385
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.