At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
To generate revenue for the store through connections, contracts for both data and Voice, repairs and managing employees in the store
Key Deliverables
Time management, regular attendance and unmatched customer experience.
Ensure all stock discrepancies are resolved on a daily basis and no missing stock is carried over to the next day.
Ensure availability of stock of devices and vouchers.
Ensure all stock and cash are balanced and reported on a daily basis.
Balance the availability of M-pesa e-money and cash by understanding and responding to trends.
Quality of Standards (QOS) – timeous complaints resolution and order processing.
To develop and/revise processes to ensure excellent customer experience.
To provide periodical reports covering progress on service quality measures.
Ensure all store operating licenses are renewed a week before expiry date.
Job Specific Competencies
sales and product promotion
Excellent communication skills both in Sesotho and English
Supervisory and analytical skills
Ability to train and develop skills
Qualifications and Experience
Degree/ Diploma in Business Administration or equivalent
Experience in telecommunications, especially in customer care will be preferable
Two years’ work experience in a managerial or supervisory position.
A valid driver’s license with a minimum of two year driving experience.
Knowledge of Billing system will be an added advantage.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.