At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll do
Role Purpose
To generate revenue for the store through connections, contracts for both data and Voice, repairs and managing employees in the store.
Key Accountabilities
⦁ Supervise employees in Retail Stores.
⦁ Supervise daily operations of the store
⦁ M-pesa management
⦁ Handle and resolve higher level customer queries, inquiries, complaints and requests.
⦁ To provide periodical reports covering progress on service quality measures.
⦁ Renewal of operating licences.
Competencies
⦁ Skills in sales and product promotion
⦁ Excellent communication skills both in Sesotho and English
⦁ Supervisory and analytical skills
⦁ Ability to train and develop skills
Qualifications and Experience
⦁ Degree/Diploma in Business Administration or equivalent
• Experience in telecommunications, especially in customer care will be preferable
• Two years’ work experience in a managerial or supervisory position.
• A valid driver’s license with a minimum of two year driving experience.
• Knowledge of Billing system will be an added advantage
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.