Store Supervisor Thaba-Tseka
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
To generate revenue for the store through connections, contracts for both data and Voice, repairs and managing employees in the store.
Key Deliverables
Time management, regular attendance and unmatched customer experience.
Ensure all stock discrepancies are resolved on a daily basis and no missing stock is carried over to the next day.
Ensure all stock and cash are balanced and reported on a daily basis.
Balance the availability of M-pesa e-money and cash by understanding and responding to trends.
Quality of Standards (QOS) – timeous complaints resolution and order processing.
Competencies
Skills in sales and product promotion
Excellent communication skills both in Sesotho and English
Work Experience
Experience in telecommunications, especially in customer care will be preferable
Two years’ work experience in a managerial or supervisory position.
A valid driver’s license with a minimum of two year driving experience.
Qualifications
Degree in Business Administration or equivalent