The role of the Specialist: Web Analytics is implementation of an EBU/CBU/App analytical services framework and strategy to support the reporting requirements of all the business areas within predefined SLA’s. To deliver all required Enterprise reporting, market/competitor intelligence and insights to support the Enterprise management team decision making.
Your responsibilities will include:
Understand the analytical information needs of business: Proactively lead and identify areas of Enterprise customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. Proactively gather reporting and analysis requests from the business and product owners
Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe.
Execute owned media campaign ideas into A/B, Multivariate & Experience test. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements. Uploading offline data into Target to enable one to one personalised campaigns. Providing solutions to match online and offline data.
Create compelling actionable insight that significantly improves our knowledge of Digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement
Implementation of EBU/CBU/App analytical services framework and strategy to support all the business areas reporting requirements within predefined SLA’s & managing the resources effectively along with recommendations for reporting technologies
The ideal candidate will have:
Matric essential
Relevant 3 year Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences)
Minimum of 3 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
o Javascript
o Web Page structures
o Basic ITIL Foundation
o Agile Methodologies
o SQL
o Reporting tools such as Qlikview /Adobe/Google Analytics
o Service Management tools such as Remedy/HP Service Desk
o Business requirements specification writing
OR
Matric essential
Relevant short courses/certificates
Minimum of 5 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
o Javascript
o Web Page structures
o Basic ITIL Foundation
o Agile Methodologies
o SQL
o Reporting tools such as Qlikview /Adobe/Google Analytics
o Service Management tools such as Remedy/HP Service Desk
o Business requirements specification writing
Closing date for applications: 11 March 2020
The base location for this role is Midrand, Commercial Park
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.