At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
To maintain and grow performance of our company’s digital touchpoints.
Key Deliverables
Supports Call Centre, IVR, Email, Live chat, Chat-bot, USSD, Social Media (Twitter, Facebook, WhatsApp), SMS, and all other digital self-service customer touchpoints.
Creates IVR scripts, (Sesotho and English) and supports Call Centre with the upload of emergency scripts when there is technical problem
Assists with the migration of customers from traditional voice channels to digital self-service touchpoints.
Compiles reports on interactions on the various digital customer touchpoints.
Modelling and developing robotic processes during the project development stage
Updates and maintains Developer Standards around RPA best practices
Competencies
Produce project deliverables within Sprint timeframe
Ability to develop automations as per business requirements which are deployed to Production and produce business value
Qualifications and Experience
Relevant 3 year degree / diploma / BSc Computer Science or related field
UiPath developer certification preferred
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.